Alectra

Description
Description (Service) COVID-19 Update 
  • no longer accepting visitors at service and office locations 
  • no longer accepts in-person payments, see Options to Pay My Bill including by mailing payment to PO Box 3700, Concord, ON L4K 5N2 
  • most non-essential employees continue to work remotely 
  • maintaining call centre services to handle customer moving and payment inquiries, as well as full emergency power restoration capabilities to respond to storms and other events
 
Regular Service 
  • Jointly owned by the City of Vaughan, the Town of Markham and the City of Barrie 
  • provides electricity service to residential and business customers in Alliston, Aurora, Barrie, Beeton, Bradford West Gwillimbury, Markham, Penetanguishene, Richmond Hill, Thornton, Tottenham and Vaughan as well as Collingwood, Stayner, Creemore and Thornbury through a partnership with the Town of Collingwood in the ownership of Collus PowerStream
Service Details
Public Comments COVID-19 Update 
  • no longer accepting visitors at service and office locations 
  • no longer accepts in-person payments, see Options to Pay My Bill including by mailing payment to PO Box 3700, Concord, ON L4K 5N2 
  • most non-essential employees continue to work remotely 
  • maintaining call centre services to handle customer moving and payment inquiries, as well as full emergency power restoration capabilities to respond to storms and other events
 
To report broken streetlights in Barrie call the City of Barrie 705-726-4242
Hours Office: Mon-Fri 8 am-4:30 pm
Areas Served Aurora ; Barrie ; Bradford West Gwillimbury ; Collingwood ; Creemore ; Markham ; New Tecumseth ; Penetanguishene ; Richmond Hill ; Stayner ; Thornbury ; Thornton ; Vaughan
Eligibility Communities served by Alectra (formerly Powerstream)
Application Call for information
Languages English ; Website utilizes Google Translate and can present in all languages available
Fees Service
Address and Location
Located In Community Vaughan
Address & Map
Alectra Energy Solutions
161 Cityview Blvd
Vaughan, ON L4H 0A9
 
View Google Map
Intersection Hwy 400 amd Major Mackenzie Dr W
Physical Access Fully Accessible
Contact Information
Toll Free Phone Customer Service 1-833-253-2872 
Underground Cable Locating 1-800-400-2255
Crisis Phone Power Outages 1-833-253-2872
E-Mail customerservice@alectrautilities.com
Website www.alectrautilities.com/
Social Media Facebook Facebook: www.facebook.com/alectranews
LinkedIn LinkedIn: www.linkedin.com/company/alectra
Twitter Twitter: twitter.com/alectranews
Primary Executive Brian Bentz, President and Chief Executive Officer
Mailing Address c/o Alectra Utilities 
PO Box 3700 
Concord, ON L4K 5N2