Canadian Mental Health Association, Ontario Division

Site: Online/Telephone Service

Service: BounceBack Program

Description (Service) Free guided self-help skill-building program managed by the Canadian Mental Health Association (CMHA) * designed to help adults and youth 15+ manage mild to moderate symptoms of anxiety or depression, or those who feel depressed, stressed, worried, irritable or angry * delivered over the phone with a coach and through online videos, with tools to support individuals on their path to mental wellness * based on cognitive-behavioural therapy (CBT)
Service Details
Public Comments A program of CMHA Ontario in partnership with CMHA Simcoe County Branch
Hours Mon-Thu 8am-8pm, Fri 8 am-4:30 pm * every other weekend - Sat and Sun 9 am-1 pm
Areas Served Ontario
Eligibility Ages: 15 year(s) and up 
Individuals must meet the following eligibility: 
* ages 15 yrs and up 
* mild to moderate depression (PHQ-9) score between 0-21 (with or without anxiety) 
* not actively suicidal or has tried to commit suicide in the last 6 months 
* not at risk to harm self or others 
* not significantly misusing alcohol or drugs to the extent that it would impact engagement in CBT treatment  
* no personality disorder and no psychosis or manic episodes within the past 6 months 
* sufficient concentration and motivation to engage in the program
Application Medical Referral * Self Referral - primary care provider will be contacted * completed referral form is required * see website for on-line referral
Languages English - Telephone and Video coaching and workbooks ; French - Programs, Telephone and Video coaching and workbooks ; Arabic - Programs, Telephone and Video coaching and workbooks ; Chinese (Cantonese) - Programs, Telephone and Video coaching * workbooks not available ; Chinese (Mandarin) - Programs, Telephone and Video coaching only * workbooks not available ; Farsi - Programs, Telephone and Video coaching and workbooks ; Punjabi - Programs, Telephone and vidoe coaching * workbooks not available ; Spanish - Programs, Telephone coaching only ; Workbooks written in traditional Chinese * coaching also available in many other languages, but participants must have a basic English reading level in order to work through the selected workbooks
Fees None - with a valid health card number
Address and Location
Located In Community Concord
Physical Access Not Applicable
Contact Information
Toll Free Phone 1-866-345-0224
Social Media Facebook Facebook:
Twitter Twitter:
Mailing Address 8271 Keele St 
Barrie, ON L4K 1Z1

Agency Overview