North Simcoe Muskoka Specialized Geriatric Services

Site: Barrie - Cundles Rd

Service: Complex Case Resolution Process

Description (Service) Consultation service for health service providers 
  • helps facilitate flow of older adults with cognitive impairment and responsive behaviours through the health system 
  • uses standardized approach to help explore options and promotes provider collaboration to improve patient outcomes, including transitions
Service Details
Hours Vary
Areas Served Barrie ; Beausoleil First Nation ; Essa ; Innisfil ; Muskoka District ; North West Simcoe ; Orillia and area ; Osprey ; Simcoe North ; Serves the North Simcoe Muskoka Home and Community Care Support Services Region
Eligibility Older Adults * cases must meet ALL of the following criteria: 
* older adults with cognitive impairment and an associated responsive behavior(s) who have utilized health care services within the NSM LHIN region 
* responsive behavior is delaying, or has the potential to delay, discharge and/or flow of the older adult through the system 
* case requires cross sector collaboration and coordinated solutions 
* all known options have been explored and attempted (as appropriate) by the organization 
* there is identification by an organization leader that the case would benefit from a CCR
Application No referral form is required for this program. Call or email Central Intake Service.
Languages English ; French - Interpretation, By request, Informal
Fees None
Address and Location
Located In Community Barrie
Address & Map
190 Cundles Rd E, Suite 205
Barrie, ON L4M 4S5
View Google Map
Intersection St Vincent St and Cundles Rd E
Physical Access Fully Accessible
Contact Information
Office Phone Central Intake 705-417-2192
Toll Free Phone Central Intake 1-866-594-0010
Fax 705-792-4614
Social Media Twitter Twitter:
Primary Contact Susan French, Communications Officer; Email:
Primary Executive Sandra Easson-Bruno, Director; Phone: 705-417-2192 ext 102; Email:

Agency Overview

Locations for this Service