Stores and maintains credit information about individual Canadian consumers for use by members of the credit reporting agency

• provides credit reports to individuals upon request  
• provides information about fraud prevention and assistance

Consumer Website: ocs.transunion.ca provides access to Consumer Disclosure Report, the option to add/modify a Potential Fraud Alert, and open up an Online Dispute

• also provides educational resources and tools to help gain a clear understanding of credit history and the impact of financial behaviour, and guard against identity theft and financial fraud

Credit Report: individuals may obtain their Consumer Disclosure Report (complete account of all the information on your credit report) free of charge online, by mail, in person or by phone 
 
Credit Dispute: individuals who do not recognize information on their credit report, or believe an item may be inaccurate, may request a free investigation  

• credit information may be disputed, or personal information updated, online, by phone or by mail (see website for form)

In person, by appointment only: Mon-Fri 9 am-4 pm

Phone:

• English Mon-Fri 8 am-8 pm
• French Mon-Fri 8:30 am-5 pm
• US citizens Mon-Fri 8 am-11 pm

Contact for information