Stratford. Municipal Office

Site: City Hall Annex - 82 Erie St - 1st floor

Service: Social Services Department - Community Homelessness Prevention Initiative

Record #: CWD0018
Last Modified: 15 Apr 2024
Last Full Update: 17 Jul 2023


Description (Service)
Financial assistance to people experiencing homelessness to obtain and retain housing and to people at risk of homelessness to remain housed. .

Programs available include assistance with:
  • rental arrears
  • energy arrears
  • last month's rent deposit
  • moving costs (does not include storage), furniture for new addresses
  • home repairs that would otherwise not be completed and may place individual's health and welfare at risk.
  • emergency shelter stays at local motels.
Housing Stability Bank program can only be accessed once in 12 months for rent arears regardless of the amount used. Amount varies depending upon size of family. Anyone with arears or needs of any kind, contact general receiption who will direct to proper channels as there are several programs that may be able to help. Social services will try to find a way to help if possible.

Low-income Energy Support Program (LEAP) - click here. If behind on electricity or natural gas bill or face having service disconnected, may qualify for emergency financial help through LEAP. Please note for Festival Hydro customers this does not cover water or sewage fees and support is available from the City of Stratford Social Services, 519-271-3773 Ext 200.

Service Details

Hours Mon-Fri 8:30 am-4:30 pm
Areas Served Perth County ; St Marys ; Stratford
Eligibility Ages: 18 year(s) and up Eligibility is based on the household income limits listed below, which vary depending on the size of the household. Qualifying households can access each type of assistance once in a 12-month period.
Age requirements - 18 years and up
Application Active OW and ODSP must complete a CHPI benefits request form. Applicants who are not current recipients of OW or ODSP must complete a CHPI application form and provide income verification to ensure they meet income limits (LICO).
Languages English
Fees None

Address and Location

Located In Community Stratford
Address & Map
City Hall Annex - 82 Erie St, 1st floor
Stratford, ON
Canada N5A 2M4
Physical Access Fully Accessible

Contact Information

Office Phone 519-271-3773 Ext 200
Toll Free Phone 1-800-669-2948 Ext 200
Fax 519-271-7197
Primary Contact Alex Burgess, Manager, Ontario Works; Phone: 519-271-3773 Ext 200; Email:
Alternate Contact Alex Burgess, Manager, Ontario Works; Phone: 519-271-3773 Ext 200; Email:
Primary Executive Tatiana Dafoe, City Clerk; Phone: 519-271-0250; Email:

Agency Overview