Ontario Energy Board

Site: Central East Ontario - No Physical Address

Service: Low-Income Energy Assistance Program (LEAP) – Central East Application Sites

Description (Service) The Ontario Energy Board's Low Income Energy Assistance Program (LEAP) provides financial assistance for individuals experiencing difficulty paying their current arrears. Program runs from Jan 2-Dec 31 each year (unless funds are depleted before Dec 31).  Maximum grant is $500 per household per year ($600 if home is heated electrically). Grant is credited directly towards the heating bill. To access LEAP individuals should contact the access agency in their area. Agency may be able to arrange a hold on a disconnection notice while a case is being reviewed. All decisions can be appealed. To determine who to call in your area, find the company that you receive your heating from in the lists below:

Hydro Companies
  • Hydro One Contact United Way Simcoe Muskoka-Leap Program
  •  Alectra (formerly Power Stream Inc) Contact United Way Simcoe Muskoka-Leap Program
  • Elexicon Energy Inc (formerly Veridian Connections Inc) (Gravenhurst) Contact United Way Simcoe Muskoka-Leap Program
  • EPCOR (formerly COLLUS Power Corporation) Contact Empower Simcoe, Regional Housing Support Services, South Georgian Bay
  • ERTH Power Corporation Contact Huron County, Social Services
  • Festival Hydro Inc (Perth and Huron Counties) Contact Local Community Food Centre
  • Inn Power (formerly Innisfil Hydro) Contact United Way Simcoe Muskoka-Leap Program
  • Lakefront Utilities Inc Contact The Help Centre of Northumberland
  • Lakeland Power Distribution (Muskoka) Contact District Municipality of Muskoka
  • Lakeland Power Distribution (Parry Sound) Contact District of Parry Sound Social Services
  • Midland Power Utility Corporation Contact Empower Simcoe, Regional Housing Support, Midland
  • Orillia Power Distribution Corporation Contact Empower Simcoe Community Services Regional Housing Support
  • Parry Sound Power Corporation Contact District of Parry Sound Social Services
  • Peterborough Distribution Incorporation Contact Community Counselling & Resource Centre
  • Tay Hydro  Contact Customer Service
  • Wasaga Distribution Inc Contact Empower Simcoe, Regional Housing Support Services South Georgian Bay
  • Wellington North Power Inc Contact 211 to complete intake for United Way of Bruce Grey * may be put on a waiting list if funds are depleted or limited
  • West Coast Huron Energy Inc Contact Huron County Social Services
  • Westario Power Inc Contact Bruce County Housing (for all Westario customers)
Natural Gas
  • Enbridge Gas Distribution and former Union Gas customers within Ontario Contact United Way Simcoe Muskoka - Leap Program
Click here for information about making a complaint to the Ontario Energy Board
Service Details
Public Comments If funds are depleted or additional assistance is required, call 2-1-1 for referral to County program, or click here to find agency for applicable area 
As of January 1, 2019, Enbridge Gas Distribution and Union Gas have merged into one company, Enbridge Gas Inc
Hours Varies
Dates Program runs annually Jan 2-Dec 31
Areas Served Bruce County ; Grey County ; Haliburton ; Huron County ; Kawartha Lakes ; Muskoka District ; Northumberland County ; Parry Sound District ; Perth County ; Peterborough (County of) ; Simcoe County
Eligibility May be available to low-income customers of heating distributors experiencing difficulty paying current arrears. Decision will be based on several factors including long-term viability of the account. A disconnection notice is not required to be eligible.
Application Call applicable agency in your area to apply. 
Pre-screening by telephone before in-person interview. Documents required for interview include photo id for everyone in the home, current utility bill, proof of lease or mortgage, proof of household income and recent bank statement showing 30 days prior to application date.
Languages English
Fees None
Address and Location
Located In Community 211 Central East Region
Address & Map
Collingwood, ON
Physical Access Not Applicable
Contact Information
Website https://www.oeb.ca/rates-and-your-bill/help-low-income-consumers/low-income-energy-assistance-program