Ontario. Ministry of Children, Community and Social Services

Site: Owen Sound Office

Service: Ontario Disability Support Program - Income and Employment Supports

Description (Service) COVID-19 Response
As of September 27, 2021,the front desk will be re-opening to clients during its normal business hours of 8:30 am-5 pm. 
Clients are still encouraged to only come into to the office if they have an appointment or there is an emergency. 
The preferred method of contact will continue to be by phone, fax, email, the interactive voice response or MyBenefits until further notice.

Currently staff are available to respond to phone inquires during businesses hours to provide assistance. 

Clients can email questions or documents to adminowensoundodsp@ontario.ca and they will be directed to their caseworkers. Clients should put their name and member ID in the subject field to ensure they are directed to the appropriate caseworker.

Regular Service
Ontario Disability Support Program (ODSP) is designed to meet the unique needs of people with disabilities who are in financial need, or who want and are able to work and need support.

Offers two types of support:
  • Income support - financial assistance provided each month to help with the costs of basic needs such as food, clothing and shelter, also includes benefits, such as drug coverage, vision care, benefits for dental care such as cleanings and extractions, for clients and their eligible family members
  • Employment supports - Services and supports to help clients with disabilities find and keep a job, and advance their careers
Service Details
Public Comments As of July 5, 2021, the office will return to its normal business hours of 8:30 am-5 pm.The front desk will remain closed to the public until further notice and clients are asked to continue using the interview room to contact our front desk or their caseworker. Clients are encourage not to come into the office if they don't need to and to continue to call, email, fax or use MyBenefits

To report Welfare misuse or fraud call 1-800-394-7867
Hours Mon-Fri 8:30 am-5 pm
Areas Served Bruce County ; Grey County
Eligibility Applicants will be required to meet both financial and disability eligibility criteria

For dental benefits - ODSP recipients and their spouse 18 years of age or older are eligible. ODSP recipients now can access their dentals benefits by presenting their monthly statement of assistance or government ID such as their valid OHIP card or driver's license to their dentist. Dependant children will continue to access dental benefits through Healthy Smiles Ontario.

For vision care benefits - ODSP recipients and eligible family members can receive new lenses and frames every 3 years when necessary (children receive assistance with every change in prescription). Coverage for eye exams is once every 24 months where not covered by OHIP. Clients visit optometrist of their choice who will fax authorization to caseworker and client pays only the balance for the eyeglasses that is over the eligible amount.

Access to case information, to report income and to change address can be done online. Register at Ontario.ca/MyBenefits.

Age Requirements: 18 year(s) - 65 year(s);
Application Applications are taken by phone, in person or online at https://saapply.mcss.gov.on.ca/CitizenPortal/cw/PlayerPage.do. A caseworker will contact you within three to five days to schedule an in-person meeting.You will be asked to bring specific documents to the meeting, so that the caseworker can verify:
  • information about members of your household
  • your household's housing costs and other shelter-related costs
  • your household's income and assets
Clients can also email questions or documents. They should put their name and member ID in the subject field to ensure they are directed to the appropriate caseworker
Languages French; Other - Staff may be available to assist in French
Fees None
Address and Location
Located In Community Owen Sound
Address & Map
Service Ontario Building; 1400 1st Ave W
Owen Sound, ON
Canada N4K 3E3
View Google Map
Intersection 14th St W and 1st Ave W
Physical Access Fully Accessible
Contact Information
Office Phone Office: 519-376-1951
Toll Free Phone 1-800-265-3790
TTY Phone 519-376-3307
Fax 519-376-4544
E-Mail adminowensoundodsp@ontario.ca
Website www.mcss.gov.on.ca/en/mcss/programs/social/odsp
Primary Contact Vince Willan, Manager; Phone: ext 237; Email: Vincent.Willan@ontario.ca
Alternate Contact Melissa Tomlin; Phone: ext 235; Email: Melissa.Tomlin@ontario.ca
Mailing Address PO Box 3399 STN MAIN 
Markham, ON 
Canada L3R 6J2

Agency Overview