Ontario. Ministry of Municipal Affairs and Housing, Community Homelessness Prevention Initiative (CHPI)

Site: No Physical Location

Description (Service) COVID-19 Response 
As of August 4, 2020, the ban on disconnection for non-payment for natural gas and electricity has ended. Customer who were behind in payments prior to March should expect collection activities and disconnection notices in the following weeks.  
Utilities must let a customer know their account is overdue at least seven days prior to issuing a disconnection notice.  
Assistance with utility arrears is available through the usual programs (see below) 
In addition there is a special program available to those whose income has been affected by the pandemic. 
COVID-19 Energy Assistance Program (CEAP): for customers who are having difficulty paying their utility bills due to the COVID-19 Pandemic. 
* Available to consumers who have fallen behind by at least two billing cycles, but whose accounts were in good standing when provincial emergency was declared (Mar 17, 2020) 
* Available for those unemployed on the date they apply for funding, and have received Employment Insurance or the Canada Emergency Response Benefit since March 17, 2020 
* Provides electricity customers with up to $230 in support if they primarily use electricity for heating, or if they use energy-intensive medical devices, and up to $115 otherwise 
* Provides natural gas customers with up to $160 if they reside in Northern Ontario, and up to $80 if they reside elsewhere 
* Those who have received support from the Low Income Energy Assistance Program (LEAP) or the Ontario Electricity Support Program in the recent past are ineligible 
Applications will be available through the utility providers’ websites and will be accepted by email, mail, on-line application or by phone as of July 13, 2020. 
Customers will be credited on their utility account. 
For complete details and eligibility, contact your utility provider. 
Regular Service: 
Financial assistance for recipients of Ontario Works and ODSP as well as low-income individuals and families. Types of expenses eligible for assistance may include: rent arrears * utility arrears * first and/or last month rent * utility deposit * moving expenses related to employment * health and safe living 
The amount of assistance for eligible expenses varies by region/county. 
Refer to 211 record for specific details for each county/district: 
Bruce County - CWD4399 Housing Stability Fund 
Dufferin County - DUF0103 Homelessness Prevention Programs 
Grey County - CWD4405 Sustainable Housing Benefit 
Haliburton County - VTC0591 Kawartha Lakes & Haliburton Housing Help 
Huron County - GBA3635 Pathways 
Kawartha Lakes - VTC0591 Kawartha Lakes & Haliburton Housing Help 
Muskoka District - MUS0434 Community Services 
Northumberland County - NLD0082 Shelter Benefit 
Parry Sound District - PSD0046 Housing and Community Services 
Perth County - CWD0018 Community Homelessness Prevention Initiative 
Peterborough - PET0581 Housing Resource Centre 
Simcoe County - CWD5118 Housing Retention Fund 
Service Details
Areas Served 211 Central East Region
Eligibility Refer to specific county link for details
Application Application required
Languages English
Address and Location
Located In Community 211 Central East Region
Contact Information
Office Phone 416-585-6500
TTY Phone 416-585-6991 * Toll Free:1-866-220-2290
Fax 416-585-4230
E-Mail housingstrategy.mah@ontario.ca
Website https://www.ontario.ca/page/affordable-housing-ontario
Social Media Twitter Twitter: twitter.com/housingon

Agency Overview