CHATS - Community & Home Assistance to Seniors [Central East]

Site: Bradford West Gwillimbury

Service: CHATS - Community & Home Assistance to Seniors [Central East], Bradford West Gwillimbury

Record #: CWD5910
Last Modified: 27 Nov 2023
Last Full Update: 15 Mar 2023


Description (Service) COVID-19 Response
Due to the pandemic, some programs are now virtual. Please visit for COVID-19 updates.

Transportation to COVID-19 vaccination clinics can be arrange through the CT Link Program. Must have an appointment booked. Instructions for booking a door-to-door rides to clinics can be found here.

Regular Services
Home and community supports and experiences available to older adults and caregivers to assist older adults in living independently, safely and well in their own home.

Programs and Services include:
  • Adult Day Programs
  • Assisted Living
  • Personal care - bathing, toileting, dressing
  • Caregiver Support and Education
  • CHATS Phillips Lifeline
  • Home Adaptation and Maintenance
  • Home at Last
  • Homemaking, Personal Care and Respite
  • Meals on Wheels
  • Wellness and Diversity Outreach Programs
  • Telephone Reassurance
  • Tenancy Risk Reduction Service for Seniors
Provides frail seniors, and adults over the age of 18 with a physical or cognitive condition needing a non-medical escort local and long distance drives to medical appointments, central Home and Community Care Support Services funded ADP's, grocery shopping, personal errands and social outings. Priority is given to clients requiring drives to chemotherapy and dialysis appointments etc and other medical appointments before errands, shopping and outings. Clients are encouraged to call as far in advance as possible to arrange transportation.

• Member of CT Link Community Transportation Link
• Provides transportation to vaccination appointments via CT Link Transportation to Vaccine Clinics Program

Service Details

Public Comments Does not provide transportation to individuals in Long term care homes (that is provided directly by the LTC home / Home and Community Care Support Services).
Hours Mon-Fri 8:30 am-4:30 pm
Areas Served Alliston ; Beeton ; Bradford West Gwillimbury ; Holland Landing ; Keswick ; Mount Albert ; Pefferlaw ; Sharon ; Sutton ; Tottenham ; Udora (York Region)
Eligibility With an age related illness.

The In-Home Caregiver Relief program is intended for those who have Alzheimer's or related dementia.

18 year(s) and up
Application Call for information
Languages English
Fees Service ; All services are geared to income with some programs and services having an additional subsidy available. Other services are free, call for more information.

Address and Location

Located In Community Bradford West Gwillimbury
Address & Map
448 Holland St W
Units 8-12
Bradford West Gwillimbury, ON
Canada L3Z 0G1
View Google Map
Intersection Cross street: West Park Ave and Holland St W
Physical Access Fully Accessible

Contact Information

Office Phone 905-713-6596, Head Office
Toll Free Phone 1-877-452-4287, Head Office
Fax 905-713-1705
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Primary Contact Melanie Rowe, Director of Client Care and Services; Phone: 905-713-3373 ext 6009; 905-751-8740; Email:
Mailing Address 448 Holland St W 
Units 8-12 
Bradford West Gwillimbury, ON 
Canada L3Z 0G1

Agency Overview