Ombudsman for Banking Services and Investments

Site: Toronto

Description (Service) Independent organization that investigates customer complaints against financial service providers, including banks and other deposit-taking organizations, investment dealers, mutual fund dealers and mutual fund companies
Service Details
Hours Mon-Fri 8 am-6 pm
Areas Served Canada
Eligibility Consumers of participating firms who have complained to the firm in question but are not satisfied with the result
Application Apply online or email, mail or fax Complaint Submission Form. Form can be downloaded from the website.
Languages English ; French ; Interpretive Services - Over 170 others on request
Fees None
Address and Location
Located In Community Toronto Downtown
Address & Map
20 Queen St W, Ste 2400
Toronto, ON M5H 3R3
View Google Map
Intersection Queen St and Bay St
Physical Access Fully Accessible
Contact Information
Office Phone 416-287-2877
Toll Free Phone 1-888-451-4519
TTY Phone 1-855-889-6274
Fax 416-225-4722 * 1-888-422-2865
Primary Contact Sarah Bradley, Ombudsman and Chief Executive Officer
Mailing Address PO Box 8 
20 Queen St W 
Toronto, ON M5H 3R3