Ombudsman for Banking Services and Investments

Site: The Simpson Tower

Description (Service) OBSI is the independent dispute resolution service for consumers with a complaint they can't resolve with their banking services or investment firm. Can only investigate complaints about firms that participate with the OBSI service.
Service Details
Hours Admin: Mon-Fri 9 am-5 pm * Phone lines: Mon-Fri 8 am-7 pm
Areas Served Canada
Eligibility If the firm has had 90 calendar days to deal with your complaint but has yet to provide you with its final response, or your firm gave you its final response on your complaint but you are still unsatisfied, you have 180 calendar days to bring your complaint to OBSI
Application Call for information
Languages English ; French ; Interpretive Services - Over 170 others on request
Fees None
Address and Location
Located In Community Toronto Downtown
Address & Map
401 Bay St, Ste 1505
Toronto, ON M5H 2Y4
Intersection Queen St and Bay St
Physical Access Fully Accessible
Contact Information
Office Phone 416-287-2877
Toll Free Phone 1-888-451-4519
TTY Phone 1-855-889-6274
Fax 416-225-4722 * 1-888-422-2865
Mailing Address PO Box 5 
Toronto, ON M5H 2Y4