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Print Version (New Window)| Record #: CWD6872 | Last Modified: 15 Dec 2020 | Last Full Update: 13 Nov 2019 |
| Description | |
|---|---|
| Description (Service) | March 25, 2020 COVID-19 Response Service Canada Centres have closed for in-person services * Canadians will still be able to access their benefits, online at Employment Insurance and leave or by phone * personalized service support for EI and pensions applications, in addition to the services will be provided over the phone by call centre staff * Many online services available at Canada.ca/service-canada-home * For assistance accessing services, complete online request at Canada.ca/service-canada-e-service Temporary financial assistance and support in finding new employment * Able-bodied claimants must be seeking employment to remain eligible Special benefits -- 15 weeks sickness benefits * up to 26 weeks compassionate care benefits * 15 weeks maternity benefits * up to 69 weeks parental benefits available to natural, legal or adoptive parents -- benefits can be shared by both parents Any claimant or former employer of a claimant who disagrees with a claim decision may appeal to a Board of Referees Job Bank www.jobbank.gc.ca - online employment information and job postings * Employers wishing to list employment opportunities can post online or call 1-866-789-1297 or fax 1-866-664-2534 Program of Employment and Social Development Canada, delivered by Service Canada |
| Service Details | |
| Public Comments | March 25, 2020 COVID-19 Response Service Canada Centres have closed for in-person services * Canadians will still be able to access their benefits, online at Employment Insurance and leave or by phone * personalized service support for EI and pensions applications, in addition to the services will be provided over the phone by call centre staff |
| Hours | March 25, 2020 COVID-19 Response Service Canada Centres are closesd for in-person services, call or visit website for more information Mon-Fri 8:30 am-12 noon * 12:30 pm-4:30 pm |
| Areas Served | Blue Mountains ; Clearview (Simcoe County) ; Collingwood ; Wasaga Beach |
| Eligibility | Persons legally entitled to work in Canada who have an interruption of earnings due to shortage of work, injury, quarantine, pregnancy, adoption, personal illness, or a grave illness in the family Claimants must have worked a minimum of between 420 and 700 hours (depending on region) of insured employment in the year prior to application (600 hours for maternity, parental, sickness or compassionate care benefits) * Workers 65 years and older pay EI premiums and are entitled to EI benefits, though income from employment-related pensions will be deducted Claimants who quit a job without just cause or are fired for misconduct are ineligible for regular benefits * Just cause includes discrimination, sexual harassment, working conditions that constitute a danger to health and safety, significant modification of terms and conditions respecting wages or salary, leaving to care for child or immediate family member, major changes in work duties |
| Application | Application forms available online, by phone or in person at Service Canada sites – see separate entries Records of Employment from previous employers should be submitted immediately after employment has ended, to have the claim considered from the last day worked * The first 2 weeks of the claim are a waiting period for which no benefits are paid * Claimants' report cards must be correctly completed to generate payment (exemptions available for compassionate care benefit claimants) |
| Languages | English ; French - Website, Publications |
| Fees | None |
| Address and Location | |
| Located In Community | Collingwood |
| Address & Map | |
| Intersection | Between First St and Second St |
| Physical Access | Fully Accessible |
| Contact Information | |
| Toll Free Phone | English: 1-800-206-7218 * French: 1-800-808-6352 Automated Telephone Reporting * English 1-800-531-7555 * French 1-800-431-5595 |
| TTY Phone | 1-800-529-3742 |
| Website | www.servicecanada.gc.ca |
| Social Media |  Twitter: twitter.com/ServiceCanada_E YouTube: youtube.com/user/ServiceCanadaE |