Description (Service) COVID-19 Response Due to concerns regarding COVID-19, the Hanover and Owen Sound offices are closed to the public * Staff are working to assist people via phone, text, email and Zoom * Call 519-371-9230 ext 5 or email 
COVID-19 Energy Assistance Program (CEAP): for customers who are having difficulty paying their utility bills due to the COVID-19 Pandemic. 
* Available to consumers who have fallen behind by at least two billing cycles, but whose accounts were in good standing when provincial emergency was declared (Mar 17, 2020) 
* Available for those unemployed on the date they apply for funding, and have received Employment Insurance or the Canada Emergency Response Benefit since March 17, 2020 
* Provides electricity customers with up to $230 in support if they primarily use electricity for heating, or if they use energy-intensive medical devices, and up to $115 otherwise 
* Provides natural gas customers with up to $160 if they reside in Northern Ontario, and up to $80 if they reside elsewhere 
* Those who have received support from the Low Income Energy Assistance Program (LEAP) or the Ontario Electricity Support Program in the recent past are ineligible 
Applications will be available through the utility providers’ websites and will be accepted by email, mail, on-line application or by phone as of July 13, 2020. 
Customers will be credited on their utility account. 
For complete details and eligibility, contact your utility provider. 
Existing LEAP Program 
* LEAP program intake temporarily on pause due to extended disconnection ban 
* The Ontario Energy Board recently extended the winter disconnection ban to July 31, 2020 for electricity distributors ensuring no one is disconnected for non-payment 
* Natural gas distributors and many unit sub-meter providers have also announced they will not disconnect for non-payment until July 31st  
Regular Service: 
Provides assistance finding a place to live in Grey and Bruce Counties * Serves youth and adults looking for a room, room and board, apartment or house rental * Maintains a housing registry that lists available accommodation 
Where transportation is an issue, arrangements can be made to meet clients in their community 
Also offers assistance with Ontario Electricity Support Program (OESP) applications * Call Owen Sound office and ask to make an appointment, you will then be informed as to which documents are required 
Main office is in Owen Sound at 945 3rd Ave E, Suite 24
Service Details
Public Comments For help finding emergency housing in Bruce and Grey counties Mon-Fri 8:30 am-4:30 pm, call YMCA at 519-371-9230 * For after hours help Mon-Sun 4:30 pm-10 pm, call Safe 'N Sound at 519-470-2222  
During winter months (Dec 1, 2019-Mar 31, 2020): Mon-Sun 10 pm-8:30 am, call 211 to be referred to local police who will arrange for a voucher to stay overnight at a local hotel 
Funds may be limited when housing assistance needs are high * contact office for status or to discuss alternate options
Hours Mon-Fri 8:30 am-12 noon, 1 pm-4:30 pm
Areas Served Bruce County ; Grey County
Eligibility Ages: 16 year(s) and up 
Call Owen Sound office for information
Application Drop-in or call Owen Sound office to make an appointment
Languages English
Fees None
Address and Location
Located In Community Hanover
Address & Map
425 10th St, Unit 7
Hanover, ON N4N 1P8
View Google Map
Intersection 10th St and 12th Ave
Physical Access Fully Accessible
Contact Information
Office Phone 519-364-3163 (Hanover) * 519-371-9230 ext 5 (Owen Sound)
Fax 519-364-3187
Social Media Facebook Facebook:
Twitter Twitter:
Primary Contact Joan Chamney, Program coordinator; Phone: 519-364-3163 ext 224

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