United Way of Bruce Grey

Site: United Way of Bruce Grey

Service: COVID Related Rent Arrears Program Intake - 211 Procedure

Record #: GRE0005
Last Modified: 21 Oct 2022
Last Full Update: 01 Apr 2022


Description (Service) Information:
Rental arrears assistance for households who have COVID-19 Pandemic related income loss (lost a shift due to staying home with a child for a day, loss of job/income, quarantine requirements etc).
It can also assist low income seniors who have lost a portion of their Guaranteed Income Supplement (GIS) due to the fact that the COVID-19 assistance they may be getting is not considered employment earnings.

Guidelines for this fund are flexible and United Way of Bruce Grey would rather prevent homelessness, so if there is any loss of income, complete Intake Survey.

Applicants DO NOT have to have an eviction notice to qualify, as long as their income loss is COVID related. They need to be late by at least one day and be able to get a letter from their landlord verifying this.

Arrears assistance is dependent on the landlord allowing the tenants to stay. It will not be paid out if an eviction notice has been OFFICIALLY GRANTED and the eviction cannot be prevented. Arrears assistance is dependent on the SUPPORT allowing the tenants to stay.

If someone has a pending eviction notice, refer them to the Grey-Bruce Community Legal Clinic

Available assistance (based on income limit - see eligibility)
Household Size Maximum Rental Assistance
Single/Couple $3,200
with 1 Dependent $3,700
with 2 Dependents $4,100
3 or more Dependents $4,400

Accessing assistance through this fund does NOT reduce eligibility for the United Way of Bruce Grey's regular Utility Assistance fund.

Individuals with income loss NOT due to COVID, should attempt to access CHPI funds through Bruce or Grey County.

Do not refer individuals in need, due to COVID, to the Bruce County Housing Stability Fund or the Grey County Sustainable Housing Benefit (although they can access it for utility arrears). The United Way of Bruce County will go through any other options with them.


1. Introduction to Caller:
  • I&R staff will explain to caller that 2-1-1 is the agency that will complete the intake, the first step in applying for the Rental Arrears Assistance Program
  • Information taken by 2-1-1 will then be documented in the intake form
2. Inform caller of process, and read confidentiality agreement

Privacy Consent
To determine whether you are eligible for rental assistance, I will need to ask you some questions about your household, income, and rental situation. The information requested and collected is for the purpose of processing your application to the Rental Assistance Program. All of the information collected is considered confidential and will not be discussed with anyone outside our agency, the United Way of Bruce Grey office without your permission. Do you consent to providing the requested information?

211 I&R will complete the intake form with caller

3. Prescreen for eligibility - income level.
  • Single person: $32,000
  • Two people: $37,500
  • Three people: $42,000
  • Four people +: $50,000
  • For households 5+ less than $10,000 over the stated limit consideration by UWBG
Advise callers that individuals in rent geared to income county housing MAY not be eligible. However the United Way of Bruce Grey may be able assist them in other ways, such as advocacy. So the UWBG suggests that the intake survey is completed regardless of the situation.

4. Complete Intake Survey - advise caller that approximate time frame for application processing is 3-5 days. If caller calls back saying they have not heard from United Way, only if a weeks time has passed since the intake was completed, direct the caller to call United Way directly 519-376-1560

Please inform caller that UWBG is unable to contact them by text

If individual also requires Utility Assistance and qualify for the UWBG utilty assistance, refer to
Utility Assistance Program Intake - 211 I&R Procedures and Information and complete separate Intake Survey.

Service Details

Hours United Way: Mon-Fri 8:30 am-4:30 pm
Areas Served Bruce County ; Grey County
Eligibility Minimum age: 16 years old

Individuals requiring rent assistance due to a COVID-19 Pandemic related income loss whose income doesn't exceed the following household criteria:
  • Single person: $32,000
  • Two people: $37,500
  • Three people: $42,000
  • Four people +: $50,000
  • For households 5+ less than $10,000 over the stated limit consideration by UWBG.

Individuals in rent geared to income county housing MAY not be eligible.

Application I&R staff to use intake form (link in description)
Languages English
Fees none

Address and Location

Located In Community Owen Sound
Address & Map
380 9th St E
Owen Sound, ON
Canada N4K 1P1
View Google Map
Intersection 9th St E and 4th Ave E
Physical Access Not Accessible - No elevator, Ring bell at front door and staff will come downstairs

Contact Information

Office Phone 519-376-1560
Toll Free Phone 1-800-794-1728
Fax 519-376-5458
E-Mail assist@unitedwaybg.com
Website https://unitedwayofbrucegrey.com
Social Media Facebook Facebook: https://www.facebook.com/Unitedwaybrucegrey
Twitter Twitter: https://twitter.com/weRpossibility
Primary Contact Karen Baxter, Utility Assistance Co-ordinator
Mailing Address 380 9th St E 
Owen Sound, ON 
Canada N4K 1P1

Agency Overview

Locations for this Service