Description (Service) Acts as a collective voice for member agencies serving immigrants in all matters * advisory and resource body for community service agencies, government and other stakeholders in regard to matters of immigrant services * stimulates and conducts research for the sector * information exchange among member agencies

Immigrant and Refugee Communities, Neighbours, Friends & Families, -- Ontario-wide campaign to raise awareness about the signs of woman abuse and to promote bystander intervention

Positive Spaces Initiative, -- website with information and resources to help agencies better serve LGBTQIA+ newcomers (lesbian, gay, bisexual, trans, two-spirit, queer, questioning, intersex, asexual, pansexual, genderqueer

Accessibility Initiative (AI), -- training for settlement sector employees to better serve immigrants with disabilities
Service Details
Hours Mon-Fri 9 am-5 pm * July-August -- Mon-Thu 9 am-5 pm, Fri 9 am-12:30 pm
Areas Served Ontario
Boundaries Ontario
Eligibility Community agencies
Application Application package available on website
Languages English ; French ; Chinese (Cantonese)
Fees Annual membership fee based on organization's budget -- $100 to $2300
Address and Location
Located In Community Toronto Downtown North
Address & Map
110 Eglinton Ave W, Suite 200
Toronto, ON M4R 1A3
View Google Map
Intersection Yonge St and Eglinton Ave W
Physical Access Wheelchair accessible building including main entrance and barrier free second floor washroom * street parking close to entrance
Contact Information
Office Phone 416-322-4950
Fax 416-322-8084
Primary Contact Peggy Ho, Senior Coordinator, Finance and Administration; Phone: 416-322-4950 ext 223; Email:
Alternate Contact Eta Woldeab, Associate Executive Director; Phone: 416-322-4950 ext 224; Email:
Primary Executive Debbie Douglas, Executive Director; Phone: 416-322-4950 ext 229; Email:

Agency Overview