Ontario. Ministry of Government and Consumer Services. Consumer Protection Ontario

Record #: MET0830
Last Modified: 28 Nov 2023
Last Full Update: 17 Sep 2021


Description (Service) Public information and advice on consumer rights and responsibilities, complaints and consumer protection legislation
  • attempts to mediate complaints arising from regulated sectors of the marketplace, unfair business practices and from the sale of goods and services
  • investigation and enforcement of consumer protection legislation
  • public education and awareness programs, including online searchable business Consumer Beware List, https://www.consumerbewarelist.mgs.gov.on.ca/en/cbl/search

Service Details

Hours Mon-Fri 8:30 am-5 pm, taped information available Mon-Sun 24 hours
Areas Served Ontario ; Ontario
Boundaries Ontario
Eligibility General public

Residency Requirements: Ontario
Application Call, email, or visit website Complaint form available online
Languages English; French
Fees None

Address and Location

Located In Community Toronto
Address & Map
Toronto, ON
View Google Map
Intersection Bay St and Wellesley St W
Physical Access Not Applicable ; No walk-in service

Contact Information

Office Phone 416-326-8800, Consumer Complaint Line
Toll Free Phone 1-800-889-9768
TTY Phone 416-229-6086, 1-877-666-6545
E-Mail consumer@ontario.ca
Website www.ontario.ca/consumer
Mailing Address Consumer Services Operations Division, PO Box 450 
Toronto, ON 
Canada M7A 2J6

Agency Overview