Description
Description (Service) COVID-19 -- office and phone lines are currently closed; complaints may be made using online complaint form on website, or via email to info@ombudsman.on.ca

Children and Youth Unit will respond to calls from children and youth in care

Confidential investigation of public complaints about Ontario government services that could not be resolved through regular complaints procedures * includes provincial ministries, Crown corporations, tribunals, agencies, boards and commissions * Ontario universities and school boards * child protection services (handled by the Children and Youth Unit -- see separate entry) * French language services (handled by the French Language Services Unit -- see separate entry) * municipalities (excluding matters handled by Ombudsman Toronto -- see separate entry)

Cannot deal with matters regarding federal government, courts or decisions of judges, lawyers, local police, politicians, doctors, hospitals, long-term care homes or the private sector

Operates as an office of the provincial legislature, independent of the government and political parties
Service Details
Hours COVID-19 -- office and phone lines are currently closed; complaints may be made using online complaint form on website, or via email to info@ombudsman.on.ca

Mon-Fri 9 am-4:30 pm
Areas Served Ontario
Boundaries Ontario
Eligibility Ontario residents with complaints about Ontario government services listed in the Who We Oversee database
Application Complaints can be made online, by phone, email, regular mail, fax, TTY or in person * appointment recommended for in-person complaints
Languages English ; French ; interpreter service available for most languages
Fees None
Address and Location
Located In Community Toronto Downtown Central
Address & Map
483 Bay St, 10th Fl, South Tower
Toronto, ON M5G 2C9
 
View Google Map
Intersection Bay St and Queen St W
Physical Access Wheelchair accessible automatic main entrance * easy access to elevator * dedicated accessible washroom with all features
Contact Information
Office Phone 416-586-3300
Toll Free Phone Ontario wide 1-800-263-1830
TTY Phone 1-866-411-4211
Fax 416-586-3485
E-Mail info@ombudsman.on.ca
Website www.ombudsman.on.ca
Social Media Facebook Facebook: www.facebook.com/OntarioOmbudsman
Flickr Flickr: www.flickr.com/photos/ont_ombudsman
Twitter Twitter: twitter.com/ont_ombudsman
YouTube YouTube: www.youtube.com/user/OntarioOmbudsman
Primary Executive Paul Dubé, Ombudsman
Alternate Executive Barbara Finlay, Deputy Ombudsman

Agency Overview