Kids Help Phone, Crisis Text Line

Kids Help Phone

Site: Administrative Office

Service: Crisis Text Line

Record #: MET1823

Last Modified: 28 Nov 2023

Last Full Update: 22 Feb 2022

Description

Description (Service)

COVID19 Free support, including text counselling, information, and referrals, available to anyone in any type of crisis through text or Facebook Messenger

Support and information in any type of crisis by trained volunteers crisis responders

youth 5-25 years, text CONNECT to 686868, or message through Facebook Messenger
adults 25 years and older, text WELLNESS to 686868, or message through Facebook Messenger
available in English and French
does not provide medical advice
access text or Messenger also available on website

Access to culturally sensitive counselling (dependent on crisis responder availability)

individuals who identify as Indigenous can ask to be connected with a First Nations, Inuk or Métis crisis responder by texting FIRST NATIONS, INUIT, OR METIS to 686868, or message through Facebook Messenger
individuals who identify as African, Caribbean, Black or part of the Afro-diaspora can text RISE to 686868, or message through Facebook Messenger

Service Details

Hours	Mon-Sun 24 hours
Areas Served	Canada ; Ontario
Boundaries	Canada
Eligibility	Open to all in crisis Residency Requirements: Canada
Application	Text HOME (English) or PARLER (French) to 686868; youth 5-25 years can also text CONNECT to 686868; adults 25 years and older can also text WELLNESS to 686868; also available by message through Facebook Messenger
Languages	English; French
Fees	None

Address and Location

Address & Map	ON Canada
Intersection	University Ave and Dundas St W
Physical Access	Not applicable

Contact Information

Office Phone	416-586-5437, Administration
Crisis Phone	686868, Text HOME (English) or PARLER (French)
Website	www.crisistextline.ca
Social Media	Facebook: https://www.facebook.com/CrisisTextLinepoweredbyKidsHelpPhone Instagram: https://www.instagram.com/CrisisTextLine Twitter: https://twitter.com/CrisisTextLine
Mailing Address	439 University Ave Suite 300 Toronto, ON Canada M5G 1Y8