Kids Help Phone

Site: Administrative Office

Service: Crisis Text Line

Record #: MET1823
Last Modified: 28 Nov 2023
Last Full Update: 22 Feb 2022


Description (Service) COVID19 Free support, including text counselling, information, and referrals, available to anyone in any type of crisis through text or Facebook Messenger

Support and information in any type of crisis by trained volunteers crisis responders
  • youth 5-25 years, text CONNECT to 686868, or message through Facebook Messenger
  • adults 25 years and older, text WELLNESS to 686868, or message through Facebook Messenger
  • available in English and French
  • does not provide medical advice
  • access text or Messenger also available on website
Access to culturally sensitive counselling (dependent on crisis responder availability)
  • individuals who identify as Indigenous can ask to be connected with a First Nations, Inuk or M├ętis crisis responder by texting FIRST NATIONS, INUIT, OR METIS to 686868, or message through Facebook Messenger
  • individuals who identify as African, Caribbean, Black or part of the Afro-diaspora can text RISE to 686868, or message through Facebook Messenger

Service Details

Hours Mon-Sun 24 hours
Areas Served Canada ; Ontario
Boundaries Canada
Eligibility Open to all in crisis

Residency Requirements: Canada
Application Text HOME (English) or PARLER (French) to 686868; youth 5-25 years can also text CONNECT to 686868; adults 25 years and older can also text WELLNESS to 686868; also available by message through Facebook Messenger
Languages English; French
Fees None

Address and Location

Address & Map
Intersection University Ave and Dundas St W
Physical Access Not applicable

Contact Information

Office Phone 416-586-5437, Administration
Crisis Phone 686868, Text HOME (English) or PARLER (French)
Social Media Facebook: 
Mailing Address 439 University Ave 
Suite 300 
Toronto, ON 
Canada M5G 1Y8

Agency Overview