Retirement Homes Regulatory Authority

Description (Service) COVID19 -- daily update of list of retirement homes with active or resolved COVID-19 outbreaks

Regulatory agency licenses retirement homes in Ontario * maintains public register of retirement homes * information and referral * educates retirement homes, consumers and the public about the Retirement Homes Act

Receives and investigates complaints on behalf of retirement home residents -- improper or incompetent treatment or care * abuse or neglect * misuse or misappropriation of resident's money * unlawful conduct
Service Details
Hours To report harm or risk of harm -- Mon-Fri 8 am-6 pm * licensing inquiries -- Mon-Fri 8:30 am-4:30 pm
Areas Served Ontario
Boundaries Ontario
Eligibility Open to all

Residency Requirements: Ontario
Application Call, email, walk in or visit website * retirement home licensing application available online
Languages English; French
Fees Application assessment fee may apply - call for information
Address and Location
Located In Community Toronto
Address & Map
55 York St
Suite 700
Toronto, ON
Canada M5J 1R7
View Google Map
Intersection York St and Front St W
Physical Access Easy access to elevator
Contact Information
Office Phone 416-440-3570
Toll Free Phone 1-855-275-7472 ; 1-855-ASK-RHRA
Primary Contact Jay O'Neill, Chief Executive Officer and Registrar

Agency Overview