Ontario. Ministry of Municipal Affairs and Housing. Rental Housing Enforcement Unit

Description (Service) COVID-19 -- no new eviction orders will be issued until further notice and sheriff's offices will postpone any scheduled enforcement of current eviction orders * tenants must pay rent while an eviction order is not being enforced * if you are a tenant and a landlord has locked you out, or is threatening to lock you out, contact the Rental Housing Enforcement Unit: call 416-585-7214 or toll-free 1-888-772-9277, by email at MHO.RHEU.Info@Ontario.ca


Regulates the rights and responsibilities of landlords and tenants in residential properties * responds to complaints about offences under the Residential Tenancies Act * investigates complaints up to prosecution * receives complaints and investigates maintenance issues where there are no municipal standards * complaints may be made to this Unit, or to the Landlord and Tenant Board, or to both -- complaints requiring a repayment order must be made to the Landlord and Tenant Board (see separate entry)
Service Details
Hours Mon-Fri 8:30 am-5 pm
Areas Served Ontario
Eligibility Landlords and tenants of residential properties, care homes, mobile home parks and land lease communities, and non-profit housing co-operative member units
Application Call, write or visit website for information
Languages Other - Language Line Service for other languages
Fees None
Address and Location
Located In Community Toronto
Address & Map
Toronto, ON
Canada M5G 2E5
View Google Map
Intersection Bay St and College St
Physical Access Wheelchair accessible automatic main entrance ; Easy access to elevator
Contact Information
Office Phone 416-585-7214
Toll Free Phone 1-888-772-9277
TTY Phone 416-585-6991 ; 1-866-220-2290
Fax 416-585-6464 ; 1-866-321-4127
Website ontario.ca/rentaloffences
Primary Contact Carly Steinman, Director (Acting)
Mailing Address College Park; 777 Bay St 
17th Floor 
Toronto, ON 
Canada M5G 2E5

Agency Overview