Ombudsman Ontario

Site: Children and Youth Unit

Description (Service) COVID-19 -- office currently closed to in-person service;  phone lines are OPEN; complaints may be made using online complaint form on website, or via email to

Children and Youth Unit will respond to calls from children and youth in care

Protects the rights and interests of children and youth
  • mediates complaints
  • identifies systemic problems affecting youth
  • advises ministries of gaps in service delivery
  • investigates individual and systemic complaints concerning a child or group of children receiving services from a Children's Aid Society (CAS) or residential licensee where a CAS is the placing agency, and makes service improvement recommendations
  • reports directly to the Ontario Legislature
Service Details
Hours COVID-19 -- office currently closed to in-person service

Mon-Fri 9 am-4:30 pm
Areas Served Ontario
Boundaries Ontario
Eligibility Children, youth and families receiving or seeking services under the Child, Youth and Family Services Act and the Education Act (Provincial and Demonstration Schools)

Residency Requirements: Ontario
Application Self referral
Languages Interpretive Services - interpretation and translation available upon request; Other - Primary language of service is English, with assistance provided in other languages noted
Fees None
Address and Location
Located In Community Toronto
Address & Map
483 Bay St
10th Fl, South Tower
Toronto, ON
Canada M5H 2Y4
View Google Map
Intersection Bay St and Queen St W
Physical Access Wheelchair accessible automatic main entrance; easy access to elevator; dedicated accessible washroom with all features
Contact Information
Office Phone 416-325-5669
Toll Free Phone 1-800-263-2841, Ontario wide
TTY Phone 416-325-2648
Fax 416-325-5681
Social Media Facebook Facebook:
LinkedIn LinkedIn:
Twitter Twitter:
YouTube YouTube:
Primary Contact Paul Dubé, Ombudsman

Agency Overview