Ombudsman Ontario

Site: Children and Youth Unit

Description
Description (Service) COVID-19 -- office and phone lines are currently closed; complaints may be made using online complaint form on website, or via email to info@ombudsman.on.ca

Children and Youth Unit will respond to calls from children and youth in care

Protects the rights and interests of children and youth * mediates complaints * identifies systemic problems affecting youth * advises ministries of gaps in service delivery * investigates individual and systemic complaints concerning a child or group of children receiving services from a Children’s Aid Society (CAS) or residential licensee where a CAS is the placing agency, and makes service improvement recommendations * reports directly to the Ontario Legislature
Service Details
Hours COVID-19 -- Office and phone lines currently closed; complaints may be sent using online complaint form or by email to info@ombudsman.on.ca

Regular hours Mon-Fri 9 am-4:30 pm
Areas Served Ontario
Boundaries Ontario
Eligibility Children, youth and families receiving or seeking services under the Child, Youth and Family Services Act and the Education Act (Provincial and Demonstration Schools)
Application Self referral
Languages English ; French ; American Sign Language (ASL) ; Interpretive Services - interpretation and translation available upon request ; Primary language of service is English, with assistance provided in other languages noted
Fees None
Address and Location
Located In Community Toronto Downtown Central
Address & Map
401 Bay St, Suite 2200
Toronto, ON M5H 2Y4
 
View Google Map
Intersection Bay St and Queen St W
Physical Access Wheelchair accessible automatic main entrance * easy access to elevator
Contact Information
Office Phone 416-325-5669
Toll Free Phone Ontario wide 1-800-263-2841
TTY Phone 416-325-2648
Fax 416-325-5681
E-Mail cy-ej@ombudsman.on.ca
Website www.ombudsman.on.ca/what-we-do/topics/children-youth

Agency Overview