Description (Service) COVID-19 Response
Most in-person Service Canada Centres are open, please visit our website at to see if your local Service Canada office is open. Clients can apply for critical services online. Personal service support for EI and pension applications are available through e-service online and on mobile phones. Many online services available at For assistance accessing services, complete online request at
Regular Service 
Temporary financial assistance and support in finding new employment. Able-bodied claimants must be seeking employment to remain eligible.  
Due to the coronavirus disease (COVID-19) outbreak, there are changes to this program. Please click on the link to access the changes:
Family Supplement -- for low income families who receive the Canada Child Benefit (see separate entry). Entitlement will be added to EI payment.  
Special benefits: 
  • 15 weeks sickness benefits  
  • Up to 35 weeks for family caregiver benefit for a critically ill or injured person under 18.
  • Up to 15 weeksfor Family caregiver benefit for a critically ill or injured person 18 or over. 
  • Up to 26 weeks for compassionate care benefits for a person of any age who requires end-of-life care  
  • 15 weeks maternity benefits 
  • 35 weeks parental benefits available to natural, legal or adoptive parents -- benefits can be shared by both parents 
  • claimants may be able to receive combination of special benefits up to 71 weeks total
 Any claimant or former employer of a claimant who disagrees with a claim decision may appeal to a Board of Referees.  
Job Bank - online employment information and job postings. Employers wishing to list employment opportunities can post online or call 1-866-789-1297 or fax 1-866-664-2534.  
Program of Employment and Social Development Canada, delivered by Service Canada.
Service Details
Hours Mon-Fri 8:30 am-4 pm
Areas Served Muskoka District ; Parry Sound District - east half
Eligibility No restrictions.
Application Call or walk-in.
Languages English ; French - Website, Publications
Fees None - for most, except passport
Address and Location
Located In Community Bracebridge
Address & Map
Federal Building
98 Manitoba St, 2nd Flr
Bracebridge, ON P1L 1S1
View Google Map
Intersection Manitoba St and Dominion St
Physical Access Fully Accessible
Contact Information
Toll Free Phone CPP: 1-800-277-9914 
Employment Insurance information: 1-800-206-7218 
Employment Insurance reporting 1-800-531-7555 
Record of Employment Order: 1 800 367-5693 
Job Bank: 1-866-789-1297  
Employers Hiring Foreign Worker: 1-866-556-5518
TTY Phone Employment Insurance information 1-800-529-3742 
CPP: 1-800-255-4786  
Record of Employment 1-855-881-9874
Social Media Twitter Twitter:
YouTube YouTube:

Agency Overview

Locations for this Service

Similar Service(s)