Site: Sudbury

Service: Personal Emergency Response System

Record #: MUS2294
Last Modified: 27 Nov 2023
Last Full Update: 30 Jun 2023


Description (Service) Personal emergency response service allows seniors and individuals to call for assistance at the press of a medical help button.
  • Offers an emergency response button that can be worn on the wrist or neck or optional auto fall detection pendant. When button is activated, it connects via 2-way voice with a certified professional call taker who will assess whether individual needs professional help, friends or family and sends the appropriate help. A home phone line (landline) is not required.
  • Mobile GPS products:
    • Mobile Personal Help Button with 2-way voice and built in GPS location services - communicates via cellular network.
    • Helpline GPS Watch (lockable on the wrist) with geo-fence capabilities for those with dementia or who wander. Communicates via cellular network.
    • No landline or personal cell phone required for either option.
  • Installation Options:
    • Installation completed by a technician who comes to the home, sets up the system and demonstrates its use
    • Optional self installation
  • Bilingual operators always available
  • No long term contracts or cancellation fees on all products
  • Provider is based in Sudbury but services all of Canada
  • Veterans Affairs approved vendor

Service Details

Hours Office: Mon-Fri 8 am-4:30 pm
Sales and service: Mon-Sun 24 hours
Areas Served Algoma District ; Cochrane District ; Manitoulin District ; Muskoka District ; Nipissing District ; Parry Sound District ; Sudbury District ; Timiskaming District
Eligibility No restrictions
Application Call for information
Languages English; French - Reception, Interpretation, Programs
Fees Service

Address and Location

Located In Community Greater Sudbury
Address & Map
230 Alder St
Greater Sudbury, ON
Canada P3C 4J2
View Google Map
Intersection Alder St and Applegrove St
Physical Access Not Accessible - office not accessible ; Not Applicable - home visits

Contact Information

Office Phone 705-523-7000 ; 1-800-667-8019, Toll Free
Fax 1-877-962-7329
Primary Contact Andrea Miller, Helpline Coordinator
Mailing Address 230 Alder St 
Greater Sudbury, ON 
Canada P3C 4J2

Agency Overview