Canada. Border Services Agency

Site: Canada - Telephone Service

Service: Border Information Service

Description (Service) An automated telephone service that answers incoming calls and provides general information on CBSA programs, services and initiatives through recorded scripts. If more information is required or more in-depth information related to a topic, officers are available during regular office hours. The public can also check border wait times at

Website provides information on travellers * travelling for business * safety and security * importing (personal) * moving back to Canada * travel documents, including documents required for entry into Canada.
Service Details
Public Comments Press "0" to speak directly with an officer. You can only do this after selecting one of the 4 options given. 
People claiming to work for the CBSA are contacting victims by phone, email, text and other means to lure them into providing personal information. This is a scam. The CBSA never requests social insurance or credit card numbers by telephone or email.
Hours Automated line Mon-Sun 24 hours  
Live agents Mon-Fri 6 am-10 pm * Sat-Sun, Federal statutory holidays 10 am-6 pm
Areas Served Canada
Eligibility No restrictions
Application Call for information
Languages English ; French
Fees None
Address and Location
Located In Community Niagara Region
Physical Access Not Applicable
Contact Information
Office Phone Toll free 1-800-461-9999 ; Outside Canada 1-204-983-3500 ; 1-506-636-5064
TTY Phone 1-866-335-3237
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Agency Overview