Record Added
Add Record
Suggest Update
Suggest New Volunteer Opportunity
Print Version (New Window)| Record #: NIA5207 | Last Modified: 19 Nov 2020 | Last Full Update: 28 Sep 2020 |
| Description | |
|---|---|
| Description (Service) | An automated telephone service that answers incoming calls and provides general information on CBSA programs, services and initiatives through recorded scripts. If more information is required or more in-depth information related to a topic, officers are available during regular office hours.
The public can also check border wait times at http://www.cbsa-asfc.gc.ca/bwt-taf/menu-eng.html
Website provides information on travellers * travelling for business * safety and security * importing (personal) * moving back to Canada * travel documents, including documents required for entry into Canada. |
| Service Details | |
| Public Comments | Press "0" to speak directly with an officer. You can only do this after selecting one of the 4 options given. People claiming to work for the CBSA are contacting victims by phone, email, text and other means to lure them into providing personal information. This is a scam. The CBSA never requests social insurance or credit card numbers by telephone or email. |
| Hours | Automated line Mon-Sun 24 hours Live agents Mon-Fri 6 am-10 pm * Sat-Sun, Federal statutory holidays 10 am-6 pm |
| Areas Served | Canada |
| Eligibility | No restrictions |
| Application | Call for information |
| Languages | English ; French |
| Fees | None |
| Address and Location | |
| Located In Community | Niagara Region |
| Physical Access | Not Applicable |
| Contact Information | |
| Office Phone | Toll free 1-800-461-9999 ; Outside Canada 1-204-983-3500 ; 1-506-636-5064 |
| TTY Phone | 1-866-335-3237 |
| contact@cbsa.gc.ca | |
| Website | www.cbsa.gc.ca/contact/bis-sif-eng.html |
| Social Media |  Facebook: www.facebook.com/CanBorder/ Instagram: www.instagram.com/canborder/?hl=en LinkedIn: ca.linkedin.com/company/cbsa-asfc Twitter: twitter.com/CanBorder YouTube: www.youtube.com/user/CanBorder |