Financial Consumer Agency of Canada
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Print Version (New Window)| Record #: OCR0859 | Last Modified: 18 Jun 2020 | Last Full Update: 18 Mar 2020 |
| Description | |
|---|---|
| Description (Service) | Responsible for ensuring that federally regulated financial institutions comply with federal consumer protection laws and regulations. Monitors financial institutions' compliance with voluntary codes of conduct and their own public commitments. * Informs consumers about their rights and responsibilities when dealing with financial institutions. * Provides information and tools to help consumers understand and shop for a variety of financial products and services |
| Service Details | |
| Hours | Mon-Fri 8:30 am-5 pm |
| Areas Served | Canada |
| Eligibility | No restrictions |
| Application | Contact the agency by telephone, e-mail or mail |
| Languages | English ; French |
| Fees | None |
| Address and Location | |
| Located In Community | Ottawa |
| Address & Map | |
| Intersection | Kent St and Laurier Ave W |
| Physical Access | Fully Accessible |
| Contact Information | |
| Office Phone | Toll Free, English 1-866-461-3222 ; French 1-866-461-2232 ; From outside Canada 613-960-4666 |
| Fax | 613-941-1436 ; 1-866-814-2224 |
| info@acfc-fcac.gc.ca | |
| Website | www.canada.ca/en/financial-consumer-agency |
| Primary Executive | Judith Robertson, Commissioner |
| Alternate Executive | Jane Rooney, Financial Literacy Leader |
| Mailing Address | Entreprise Building 427 Laurier Ave W, 6th Flr Ottawa, ON K1R 1B9 |