Financial Consumer Agency of Canada

Description (Service) Responsible for ensuring that federally regulated financial institutions comply with federal consumer protection laws and regulations. Monitors financial institutions' compliance with voluntary codes of conduct and their own public commitments. * Informs consumers about their rights and responsibilities when dealing with financial institutions. * Provides information and tools to help consumers understand and shop for a variety of financial products and services
Service Details
Hours Mon-Fri 8:30 am-5 pm
Areas Served Canada
Eligibility No restrictions
Application Contact the agency by telephone, e-mail or mail
Languages English ; French
Fees None
Address and Location
Located In Community Ottawa
Address & Map
Intersection Kent St and Laurier Ave W
Physical Access Fully Accessible
Contact Information
Office Phone Toll Free, English 1-866-461-3222 ; French 1-866-461-2232 ; From outside Canada 613-960-4666
Fax 613-941-1436 ; 1-866-814-2224
Primary Executive Judith Robertson, Commissioner
Alternate Executive Jane Rooney, Financial Literacy Leader
Mailing Address Entreprise Building 
427 Laurier Ave W, 6th Flr 
Ottawa, ON K1R 1B9