Ontario. Ministry of Long-Term Care
Site: No physical address
Service: Long-Term Care Family Support and Action Line
Record #:
ONT00057
Last Modified:
04 Dec 2024
Last Full Update:
03 Oct 2024
Contacts
Toll Free Phone | 1-866-434-0144 |
mltc.correspondence@ontario.ca | |
Website | www.ontario.ca/page/long-term-care-home-complaint-process |
Addresses
Address & Map | 438 University Ave, 8th Fl Toronto, ON M7A 1N3 |
Physical Access | Not Applicable |
Description
Description (Service) | Government service concerning long-term care homes in Ontario * handles concerns and registers complaints about long-term care homes * initial calls or written complaints are answered by ACTION Line staff * callers can also have their complaints forwarded to an Independent Complaints Facilitators Handles urgent and non-urgent complaints |
Service Details
Legal Status | (30) Provincial Government |
Hours | Daily 8:30am-7pm |
Areas Served | Ontario |
Boundaries | Ontario |
Eligibility | People with concerns or complaints about an Ontario long-term care home |
Application | Call |
Languages | English ; French |
Fees | Free |
Subjects
Service Categories | Adult Residential Facility Complaints ; Long Term Care Ombudsman Programs ; Provincial/Territorial Government Information Services ~ Long Term Care Issues |