Stratford. Municipal Office

Service: Social Services Department - Ontario Works, City Hall Annex - 82 Erie St - 1st floor

Record #: PER2173
Last Modified: 19 Jun 2024
Last Full Update: 05 Jan 2024


Description (Service) Emergency Assistance for those not on Ontario Works (OW) or Ontario Disability Support Program (ODSP) and have no access to other supports, have applied to EI but have not received payment. How to Apply online HERE or contact at 519-271-3773 Ext 200. Rates based on OW entitlements and are issued temporarily for 16-48 days through an expedited process

Ontario Works - Basic Financial Assistance may be available to assist with cost of basic needs like food, clothing and shelter as well as health benefits and employment assistance. Eligibility is assessed by reviewing family size, income, assets and housing cost. At this time applications for financial assistance and participation agreements can be completed over the phone and verified through third party checks. More information about OW along with rates of assistance can be found HERE How to Apply online HERE or contact at 1-888-999-1142 (including those who have previously been in receipt of OW and need to re-apply)

Financial Assistance - Monthly allowance based on family size, housing costs and income, monthly drug benefit card and other services including covering the costs related to starting a job or work placement

Employment Assistance - Clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children

Community Participation - volunteer placements, job search programs based on individual's skills, experience and circumstances, employment placement - job matching service, basic education -- basic adult upgrading, high school upgrading, English as a Second Language (ESL) classes, literacy and basic skills, job skills training -- development of skills for specific jobs, on-the-job training, supports to self-employment and referrals to self-employment programs

Discretionary Benefits may include one-time health related items such as eye glasses, emergency dental treatment, prosthetics and health related supplies, Non-health related items such as essential appliances, utility arrears (in order to avoid disconnection, costs associated with funerals, burials and cremations. Programs may vary by City or Municipality

MyBenefits online access to report changes to or to get information about your Ontario Works file.

Temporary Care Program - there is financial assistance available for children under the care of a guardian or with no available parent

Emergency Homelessness - People and families in need of emergency housing during regular work hours should contact the Ontario Works office to speak with an Outreach worker. Outside of normal business hours, contact Shelterlink Youth Services at 519-272-2294 or 1-888-829-7484

Service Details

Hours Mon-Fri 8:30 am-4:30 pm
Areas Served North Perth ; Perth County
Eligibility Ages: 18 year(s) and up 
Youth and adults 18 years and over in financial need. Employable youth 16-17 years in financial need who cannot live at home but are attending school or seeking employment (funds must be managed by a trustee, guardian or agency). Financial need is determined by a review of income, liquid assets and living expenses
Application Call office for details or visit WEBSITE HERE for an online application.
Languages English
Fees None

Address and Location

Located In Community Stratford
Address & Map
City Hall Annex - 82 Erie St, 1st floor
Stratford, ON
Canada N5A 2M4
View MapQuest Map
Intersection Erie St (Hwy 7) and St Patrick St
Physical Access Fully Accessible

Contact Information

Office Phone 519-271-3773
Toll Free Phone 1-800-669-2948, Interactive Voice Response (IVR) 1-800-808-2268;Welfare misuse or fraud 1-800-394-7867
TTY Phone 519-271-5241
Fax 519-271-5038
Primary Contact Alex Burgess, Manager; Phone: Ext 260; Email:
Primary Executive Tatiana Dafoe, City Clerk; Phone: 519-271-0250 Ext 237; Email:

Agency Overview

Locations for this Service