Record #: PET0326
Last Modified: 27 Nov 2023
Last Full Update: 18 Jan 2023


Description (Service) Provides outreach and support programs, initiatives to prevent homelessness, and funding for shelters.

Services include:
Social Services Homelessness Team - case managers complete outreach to the emergency shelters, housing programs, and street outreach to assist with:
  • case coordination
  • applications for social assistance
  • access to benefits
Emergency After Hours Service provides assistance and referrals by phone for anyone seeking emergency shelter after hours. For non-emergency inquiries or for assistance during office hours, call the regular office phone number.

Also provides funding for the following services:
  • Brock Mission for men
  • Cameron House for women
  • YES Shelter for Youth and Families
  • Overflow Shelter providing a temporary place to eat, sleep, and receive personal supports
  • Crossroads Shelter offering 24-hour emergency shelter for women and children fleeing from violence
Rent supplements: administered through community partners or attached to youth or chronic homelessness housing programs

Clinical addiction and mental health services at the emergency shelters

Service Details

Hours COVID19 Office closed to the public

Office: Mon-Fri 8:30 am-4:30 pm
Emergency After Hours Service: Mon-Fri 4:30 pm-8:15 am
Sat-Sun 24 hrs
Areas Served Peterborough ; Peterborough (County of)
Eligibility 16 year(s) and up
Application Call for information
Languages Interpretive Services
Fees None

Address and Location

Located In Community Peterborough
Address & Map
Charlotte Mews, 178 Charlotte St
Peterborough, ON
Canada K9J 2T8
View MapQuest Map
Physical Access Fully Accessible

Contact Information

Office Phone 705-748-8830
Toll Free Phone 1-855-738-3755
After Hours Phone 705-926-0096
Fax 705-742-7358
Primary Contact Vicki King, Homelessness Supervisor; Phone: 705-748-8830 ext 3813; Email:
Alternate Contact Jocelyn Blazey, Program Manager, Homelessness; Phone: 705-748-8830 ext 3662; Email:
Mailing Address PO Box 4138 
Peterborough, ON 
Canada K9J 8S1

Agency Overview