Peterborough. Social Services

Site: Peterborough - Charlotte St

Service: Homelessness Services

Description (Service) COVID19 Staff is available by phone, email or text during regular business hours.  
Regular Service 
Provides outreach and support programs, initiatives to prevent homelessness, and funding for shelters. Services include: 
Homelessness Coordinated Response Team: consent-based collaborative case conferencing for people experiencing homelessness 
Social Services Homelessness Team: case managers do outreach to the emergency shelters, the Warming Room and street outreach to assist with:
  • case coordination 
  • applications for social assistance 
  • access to benefits
Emergency After Hours Service: provides assistance and referrals by phone for anyone seeking emergency shelter after hours. For non-emergency inquiries or for assistance during office hours, call the regular office phone number 
Also provides funding for the following services:
  • 24-hour Emergency Shelters operated 365 days per year - see separate listings for program details 
  • Brock Mission for men 
  • Cameron House for women 
  • YES Shelter for Youth and Families 
  • Warming Room - see separate listing for program details 
    * usually operates Nov to Apr overnight only 
  • Rent supplements 
    * administered through community partners or attached to youth or chronic homelessness housing programs 
  • Clinical addiction and mental health services at the emergency shelters
Service Details
Hours COVID19 Office closed to the public 
Office: Mon-Fri 8:15 am-4:30 pm * Emergency After Hours Service: Mon-Fri 4:30 pm-8:15 am * Sat-Sun 24 hrs
Areas Served Peterborough ; Peterborough (County of)
Eligibility Ages: 16 year(s) and up
Application Call for information
Languages English ; Interpretive Services
Fees None
Address and Location
Located In Community Peterborough
Address & Map
178 Charlotte St
Peterborough, ON K9J 8S1
View MapQuest Map
Intersection George St and Charlotte St
Physical Access Fully Accessible
Contact Information
Office Phone 705-748-8830
Toll Free Phone 1-855-738-3755
After Hours Phone Emergency Shelter Service 705-926-0096 after-hours only
Fax 705-742-7358
Primary Contact Katie Hawley, Supervisor, Homelessness; Phone: 705-748-8830 ext 3206; Email:
Alternate Contact Dorothy Olver, Program Manager, Homelessness; Phone: 705-748-8830 ext 3635; Email:
Primary Executive Ellen Armstrong, Division Manager, Social Services; Email:
Mailing Address PO Box 4138 
178 Charlotte St 
Peterborough, ON K9J 8S1

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Locations for this Service