Description (Service)

COVID19 Response Ontario Works Social assistance payments will continue as usual. The Social Services office continues to remain open to the public with public health measures in place including enhanced cleaning and disinfection, screening and limiting the number of people in the reception area to allow for social distancing. Appointments can be made by calling 705-748-8830 or 1-888-999-1142. Applicants are encouraged to apply online for social assistance using the new centralized Intake and Benefits Unit Application at or by calling 1-888-999-1142.

Additional Assistance: for those currently receiving social assistance and facing additional costs related to the COVID-19 outbreak. Funding can be used to meet needs such as cleaning supplies, transportation, food or clothing that individuals and families may require due to COVID-19

Ontario Works recipients can access emergency benefits by calling their caseworker. * Emergency benefits for COVID-19 related expenses: up to $100 for single individuals and up to $200 for families.

Child Care: All municipal child care services will be closed to the public until Mon, April 13. This includes the before- and after-school programs at Edmison Heights and Westmount Public School, the full-day program at Pearson/PCVS, and the Peterborough Day Care Centre.

Child care services are available for employees at Peterborough Regional Health Centre, Peterborough Public Health and long-term care facilities at no cost to parents. 114 spaces available for ages infants to 12 years. To be eligible, the family must have no other option for child care. Information on how to apply is available through employer - Do not call social services.

For updated information on City services visit City Services During COVID19

Regular Services

Peterborough Social Services can help connect individuals with supports including Ontario Works, Child Care, Housing, Food and other community services.

• Staff member will screen individuals for all programs

• Offers community referrals

• Once application is granted, individuals are referred to a caseworker. Together a plan is created to find ways to move forward with personal goals

• Clients can access specific personal case file information and important program announcements by calling the provincial toll-free Interactive Voice Response number: 1-800-808-2268

See separate listings for other services and programs
Service Details
Hours Mon-Fri 8:30 am-4:30 pm
Areas Served Peterborough (County of) ; All social services in Peterborough County are provided by the City of Peterborough
Eligibility Any unemployed or low income resident may apply regardless of citizenship or length of residence
Application Social Assistance Online Application - Peterborough city or county residents can apply online, use an eligibility screening tool and schedule appointments for: Ontario Works (OW) * Ontario Disability Support Program (ODSP) * Assistance for Children with Severe Disabilities (ACSD) 
Can also apply for assistance in person or by phone at 1-888-999-1142.
Languages English
Fees None
Address and Location
Located In Community Peterborough
Address & Map
Charlotte Mews
178 Charlotte St
Peterborough, ON K9J 2T8
View MapQuest Map
Intersection George St and Charlotte St
Physical Access Fully Accessible
Contact Information
Office Phone General Inquiry 705-748-8830
Toll Free Phone General Inquiry 1-855-738-3755 * Social Assistance Application 1-888-999-1142
After Hours Phone 705-926-0096
TTY Phone 1-800-808-2268
Fax 705-742-0542
Primary Executive Ellen Armstrong, Manager of Social Services
Mailing Address PO Box 4138 
Peterborough, ON K9J 8S1

Agency Overview

Services at this Location