General Topics and Information - Central East

Site: No Physical Location

Service: Utility Assistance, Northumberland County

Record #: SHA0899
Last Modified: 05 Mar 2024
Last Full Update: 23 Aug 2023


Description (Service) Programs that provide financial assistance for people who are at risk for having their utilities cut off and have exhausted all other sources of financial assistance.

There are 3 avenues of assistance for residents of Northumberland County.

For Lakefront Utilities, customers who need assistance with paying their bill or have received a disconnect notice, please call The Help Centre at 905-372-2646 or toll free 1-888-698-3382.

For Hydro One, Veridian Connections, Enbridge Gas, and former Union Gas customers, assistance is available through LEAP (Low Emergency Assistance Program), for those needing assistance paying their bills. Customers should first call the Help Centre at 905-372-2646 or toll free 1-888-698-3382 for pre-application. Customers will then be directed to call 1-855-487-5327 (United Way Simcoe County) to begin the application process. The application is then sent to a local agency that will follow-up with the client and arrange payment of the utilities.

The Northumberland County Shelter Benefit provides funding for last month and rental deposit as well as rental arrears to avoid eviction; utility arrears to avoid disconnection or to have utilities reconnected, as well as a utility deposit.The assistance for utilities is for oil, propane and wood, if heating by wood stove.

ODSP and Ontario Works clients must contact their worker directly for the Shelter Benefit. All others are to call the in-take at 905-372-6846 ext 2468 or toll free 1-800-354-7051 ext 2468. The in-take worker will call back within 1 business day.

Program providing a reduction on electricity bill:
  • Ontario Electricity Support Program (OESP) Contact the Help Centre at 905-372-2646 or toll free 1-888-698-3382 for assistance in completing the application form.

Service Details

Hours Hours vary
Areas Served Northumberland County
Eligibility Must have received a disconnection notice.
OESP: Lower income household with electricity bill in their name
Application Visit website to complete the online application. You must print, sign and mail to address on website or contact the Help Centre for assistance to complete application.
Languages English
Fees None

Address and Location

Address & Map
Coordinates: 44.6073644, -79.4190960
Physical Access Not Applicable

Agency Overview