Client Support Volunteer

(CONTACT Community Services, Alliston - 39 Victoria St E)

Position ID: V-ALL0159
Last Modified: 13 Sep 2022
Last Full Update: 13 Sep 2022

Opportunity Details: Client Support Volunteer

Contact Jerry Martinovic, Housing Services Manager, CONTACT Community Services; Phone: 705-435-4900 ext 206; Email:

As a Client Support Volunteer, you will assist clients of CONTACT's Housing Services Department to identify, collect and compile various documents and forms they might need to apply for housing services in Simcoe County.

You will connect with them by phone or in-person at the CONTACT Community Services offices in Bradford and Alliston, or in public locations like libraries or a local Tim Horton's.

You will help them identify, photograph and email copies of documents, such as their ID, Rental Agreements, Income Statements and other documents that are needed to access support services.

In some cases, you will assist them to complete forms.

You will be able to connect directly with CONTACT's Housing Staff to get support or answers when you're not sure of next steps.

This role is important because it frees up time for Housing Staff to help clients find and access housing and other support services they might need, by limiting the amout of time spent collecting client documents and completing forms with them.

You will be required to sign a confidentiality agreement and not share or disclose client information to others.

Clients Client are of all ages and demographics, but they are all members of our community who need assistance to find and access affordable housing.
Ages 14 year(s) and up
Suitable for Highschool Credit Hours Yes
Areas of Interest Community / Neighbourhood Volunteering ; Education Support (Training Programs) ; Poverty & Homelessness ; Special Needs / Differently Abled
Skills/Experience Communication & Interpersonal Skills ; Confidentiality ; Customer Service ; Dependability & Trustworthiness ; Friendly & Outgoing ; General Computer Skills ; Listening Skills ; Patience ; Planning & Organizing ; Positive / Cheerful Demeanor ; Self-Motivated / Work Independently
Commitment Length Short Term (3 months or less) ; Medium Term (4 months to 1 year) ; Long Term (More than 1 year)
Interaction Level One-on-one ; Small Group - client may be a signle individual or a family, or the person may bring someone along to help them communicate their needs.
Minimum Hours 5 / Month
Accessibility Not Applicable
Location South Simcoe (Essa, New Tecumseth, Bradford West Gwillimbury, Adjala-Tosorontio; Innisfil)
Number of Positions South Simcoe 
6 individual(s) needed in total.
Training Orientation ; Training is provided
Transportation Transportation not required, but is helpful, as South Simcoe has a lot of rural areas.

Agency Details: CONTACT Community Services, Alliston - 39 Victoria St E

Office Phone 705-435-4900
Toll Free Phone 7054354900
Address & Map
CONTACT Community Services
39 Victoria St E
New Tecumseth, ON
Canada L9R 1T3
View Google Map
Mailing Address PO Box 932 
39 Victoria St E 
New Tecumseth, ON 
Canada L9R 1W1