Distress Line Operator

(Telecare Distress Line of Greater Simcoe)

Position ID: V-ORI0003
Last Modified: 22 Mar 2024
Last Full Update: 22 Mar 2024

Opportunity Details: Distress Line Operator

Contact Volunteer Coordinator, Telecare of Greater Simcoe; Phone: 705-327-2383; Email: info@telecaredistressline.com
  • Empathetic listeners who are able to provide inclusive, non-judgmental support to callers representing a variety of ages, identities, and concerns
  • Call centre operates 24/7, and we actively recruit both day and night shifts
  • Day shifts are 4 hours
  • Overnight shifts are 8 hours
More Info Link www.telecaredistressline.com
Benefits Opportunity to enhance listening and responsive skills while supporting individuals who are experiencing life concerns.
Clients Our clients are diverse members of the population, and represent all ages, identity groups, and concerns.
Ages 18 year(s) and up
Suitable for Highschool Credit Hours No
Areas of Interest Community Outreach ; Distress / Crisis / Bereavement Support ; Fundraising / Canvassing ; Marketing & Promotions
Skills/Experience Communication & Interpersonal Skills ; Confidentiality ; Counseling & Support ; Customer Service ; Dependability & Trustworthiness ; Elder Care ; Friendly & Outgoing ; Listening Skills ; Mentoring & Training ; Patience ; Public Speaking ; Self-Motivated / Work Independently
Commitment Length Short Term (3 months or less) ; Medium Term (4 months to 1 year) ; Long Term (More than 1 year) ; We happily work with college and university students who require placements on a shorter term basis to complete their credit requirements. We are also flexible to support volunteers who cannot make weekly commitments, although consistent, longer-term volunteer commitments are preferential in keeping our service running.
Interaction Level One-on-one ; Small Group
Minimum Hours 4 / Week
Accessibility Fully Accessible ; Partially Accessible ; Designated parking at entrance ; Call Center is fully accessable and located in a secure 24 hour site with parking in Orillia
Location Orillia
Number of Positions Muskoka District ; Orillia ; Simcoe County 
28 individual(s) needed in total. 
Our physical location is in Orillia, ON. We are working diligently to create flexible, virtual, and hybrid volunteer opportunities.
Training Orientation ; Training is provided ; Training is required ; Scheduled training ; Training on-going ; SafeTALK training (we provide certification) 
Comprehensive training in community services and effective listening skills are provided.
Transportation Near public transit
Police Check Required

Agency Details: Telecare Distress Line of Greater Simcoe

Office Phone 705-327-2383, Business office ; AA information Line: 705-725-8682
E-Mail telecaredistressline@gmail.com
Website telecaredistressline.com
Address & Map
Telecare Business Office, 170 Colborne St W
Orillia, ON
Canada L3V 2Z3
View Google Map
Mailing Address Telecare Business Office, 170 Colborne St W 
Canada L3V 2Z3