This is a remote volunteer position supporting the Guelph-Wellington Community. All shifts and training are completed remotely, therefore, residence in Guelph-Wellington is not a requirement for this position.

Responsibilities:

• Complete inbound and outbound calls with service users residing in the county
• Complete safety/wellness checks, provide medication reminders, and engage in social conversations with vulnerable populations
• Assist with crisis intervention, when presented
• Utilize a strengths-based, solution-focused approach
• Provide external resources and referrals to service users 
• Complete case documentation of all interactions with service users

Kids Help Phone’s texting service is the only free, 24/7 bilingual text line for people in Canada. The service is delivered by trained, volunteer crisis responders who work remotely. 

We are recruiting overnight and or bilingual crisis responders who will answer texts from young people looking for support in both English AND French.

The volunteer position will be remote, meaning that you can participate from anywhere in Canada as long you have a strong, reliable internet connection!  

Our volunteers need to be enthusiastic about helping people!

You can be a professional, student, teacher, retiree, or anybody else with a willingness to learn how to support people over text.  

The role of a crisis responder is to bring texters from a “hot” moment to a cool calm one, and to help them come up with a plan to stay healthy and safe.

Crisis responders are trained to do this using active listening and collaborative problem-solving.

The Pet Bereavement Volunteer is responsible for co-hosting a monthly Pet Bereavement Group, in partnership with Hospice Georgian Triangle, to support pet owners come to terms with the loss of their pet and to facilitate the sharing of pet ownership experiences in an empathetic environment.

• Session preparation:
  • Collect GTHS signage, documentation and any other supplies required from Animal Centre
  • Ensure venue is clean, tidy and welcoming for attendee’s arrival

• Session wrap-up:
• Tidy venue
• Return GTHS property to Animal Centre, as appropriate
• Co-host Group with Hospice Georgian Triangle by assisting with planned activities and discussions
• Hospice Georgian Triangle will lead and plan sessions, GTHS volunteers will provide support and friendly, non-judgemental, and empathetic connection for group participants
• Promote additional GTHS programs and services, as appropriate

• Follow appropriate protocol, policies and procedures