As a Client Support Volunteer, you will assist clients of CONTACT's Housing Services Department to identify, collect and compile various documents and forms they might need to apply for housing services in Simcoe County.

You will connect with them by phone or in-person at the CONTACT Community Services offices in Bradford and Alliston, or in public locations like libraries or a local Tim Horton's.

You will help them identify, photograph and email copies of documents, such as their ID, Rental Agreements, Income Statements and other documents that are needed to access support services.

In some cases, you will assist them to complete forms.

You will be able to connect directly with CONTACT's Housing Staff to get support or answers when you're not sure of next steps.

This role is important because it frees up time for Housing Staff to help clients find and access housing and other support services they might need, by limiting the amout of time spent collecting client documents and completing forms with them.

You will be required to sign a confidentiality agreement and not share or disclose client information to others.

• Assist with the establishment of long and short term goals, objectives and priorities for KWIC in meeting its charitable mandate
• Recommend/Implement policies developed by the Board
• Review as necessary the Board's structure, approve changes and prepare necessary bylaw amendments
• Participate in KWIC's development and strategic plan of operation as part of an annual review
• Approve the annual budget
• Approve the hiring of the Executive Director
• Approve the Executive Director’s contract based on the recommendations of the Personnel/Executive Committee
• Participate in the evaluation of KWIC activities and performance of the Executive Director
• Assist in developing and maintaining positive relations among staff, volunteers, Board committees, education institutions and the community to fulfill the mission of KWIC
• Report and be answerable to the members
• Participate in one standing committee & its activities ( currently: HR/Finance, Programs,Fundraising, Communications, Nominations)
• Lead and/or support KWIC fundraising initiatives, including board fundraising strategy
• Actively champion KWIC in the communityActively champion KWIC in the community Commitment to the work of the organization
• Knowledge and skills in one or more area of Board governance: fundraising, financial planning, policy, programs and personnel
• Willingness to serve on at least one committee
• Willingness to participate in board fundraising strategy - “Give or Get”
• Attend all Board meetings and the Annual General meeting (meeting times are collectively established)
• A time commitment of approximately 6 to 8 hours per month (includes Board preparation, committee and meeting time and financial preparation time)
• Actively monitor and respond to KWIC email communication
• Be informed of the services and programs provided by the Kawartha World Issues Centre and publicly support and articulate them
• Prepare for and participate in the discussions and the deliberations of the Board
• Foster a positive working relationship with other Board members, KWIC staff and volunteers
• Be aware of and declare any conflict of interest (see Conflict of Interest Policy)

• Participate in the operation of the shelter (shifts - evening, night, breakfast)
• Carry out the many tasks required for the seamless functioning of the shift/program.
• Interact with guests throughout the duration of the shift (unless it’s quiet/sleep hours).

• Help in the kitchen when we start our meal program again
• Help in the donation room sorting and hanging up clothes, laundry, cleaning duties,
• Collecting data and temperatures at the door
• Maintenance in the THSP apartments
• Help fund raising

The Gilbert Centre's volunteer program is on hold until further notice.