As a volunteer with Canadian Blood Services you help create a positive, safe and welcoming environment and experience for our donors. Greeting donors with a smile, thanking them for their donation and making conversation helps ensure a good donation experience. As one of the last faces donors see on their way out, the care and attention you give plays a critical role in the success of future blood donor clinics. 
 
Activities and Tasks Associated with the Role - This role has a variety of duties, including, but not limited to the following: 

• Welcome and serve snacks and drinks to donors upon their arrival from the donation area 
• Oversee the refreshment area which includes displaying and restocking snacks and drinks 
• Responsible for ensuring the cleaning of tables, chairs and touch points within the refreshment area 
• Mandatory use of surgical masks, hand sanitizer and gloves provided by CBS when operating within the Mobile/Donor Centre 
• Observe donors and alert donor centre staff of adverse reactions 
• Provide donors with organizational updates and information on current CBS initiatives 
• Regularly review written volunteer duties and centre specific procedures 
• Adhere to policies, procedures and training requirements 
• Respond to donor concerns and questions by directing donors to appropriate staff

 
Skills, Abilities, Traits 

• Friendly, compassionate, outgoing and possess good communication skills 
• Able to work independently as well as in a team environment 
• Sensitive and respectful of the dignity of all people 
• Able to relate to different personalities and age groups in a variety of situations 
• Able to observe and react appropriately to adverse situations 
• Adhere to CBS dress code (e.g. name tag, vest/ t-shirt and closed toes shoes) 
• Reliable and punctual 
• Provide good customer service to donors to ensure they feel both valued and appreciated for their donation

Welcomes donors to hospitality area of clinic

• offer refreshments
• give information and updates to donors
• answer questions, thank donors and give milestone donor recognition items
• observe donors and watch for adverse reactions
• keep hospitality area in good order