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Asphodel-Norwood Asphodel-Norwood
Cavan Monaghan Cavan Monaghan
Douro-Dummer Douro-Dummer
Havelock-Belmont-Methuen Havelock-Belmont-Methuen
North Kawartha North Kawartha
Otonabee-South Monaghan Otonabee-South Monaghan
Peterborough Peterborough
Selwyn Township Selwyn Township
Trent Lakes Trent Lakes
Telephone Support   Asphodel-Norwood  Cavan Monaghan  Douro-Dummer  Havelock-Belmont-Methuen  North Kawartha  Otonabee-South Monaghan  Selwyn Township  Trent Lakes 
Compass Community Services
Virtual - Based out of Guelph

This is a remote volunteer position supporting the Guelph-Wellington Community. All shifts and training are completed remotely, therefore, residence in Guelph-Wellington is not a requirement for this position.


  • Complete inbound and outbound calls with service users
  • Complete safety/wellness checks, provide medication reminders, and engage in social conversations with a diverse group of people
  • Assist with crisis intervention, when presented
  • Engage in conversations with members of the LGBTQ+ community through the texting support line
  • Utilize a strengths-based, solution-focused approach
  • Provide external resources and referrals to service users 
  • Complete case documentation of all interactions with service users
Kawartha World Issues Centre
  • Assist with the establishment of long and short term goals, objectives and priorities for KWIC in meeting its charitable mandate
  • Recommend/Implement policies developed by the Board
  • Review as necessary the Board's structure, approve changes and prepare necessary bylaw amendments
  • Participate in KWIC's development and strategic plan of operation as part of an annual review
  • Approve the annual budget
  • Approve the hiring of the Executive Director
  • Approve the Executive Director’s contract based on the recommendations of the Personnel/Executive Committee
  • Participate in the evaluation of KWIC activities and performance of the Executive Director
  • Assist in developing and maintaining positive relations among staff, volunteers, Board committees, education institutions and the community to fulfill the mission of KWIC
  • Report and be answerable to the members
  • Participate in one standing committee & its activities ( currently: HR/Finance, Programs,Fundraising, Communications, Nominations)
  • Lead and/or support KWIC fundraising initiatives, including board fundraising strategy
  • Actively champion KWIC in the communityActively champion KWIC in the community Commitment to the work of the organization
  • Knowledge and skills in one or more area of Board governance: fundraising, financial planning, policy, programs and personnel
  • Willingness to serve on at least one committee
  • Willingness to participate in board fundraising strategy - “Give or Get”
  • Attend all Board meetings and the Annual General meeting (meeting times are collectively established)
  • A time commitment of approximately 6 to 8 hours per month (includes Board preparation, committee and meeting time and financial preparation time)
  • Actively monitor and respond to KWIC email communication
  • Be informed of the services and programs provided by the Kawartha World Issues Centre and publicly support and articulate them
  • Prepare for and participate in the discussions and the deliberations of the Board
  • Foster a positive working relationship with other Board members, KWIC staff and volunteers
  • Be aware of and declare any conflict of interest (see Conflict of Interest Policy)