You performed a search for: Organization / Program Name(s): Canadian Blood Services, Barrie, Blood Donation Centre
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As a volunteer with Canadian Blood Services you help create a positive, safe and welcoming environment and experience for our donors. Greeting donors with a smile, thanking them for their donation and making conversation helps ensure a good donation experience. As one of the last faces donors see on their way out, the care and attention you give plays a critical role in the success of future blood donor clinics.
Activities and Tasks Associated with the Role - This role has a variety of duties, including, but not limited to the following:
- Welcome and serve snacks and drinks to donors upon their arrival from the donation area
- Oversee the refreshment area which includes displaying and restocking snacks and drinks
- Responsible for ensuring the cleaning of tables, chairs and touch points within the refreshment area
- Mandatory use of surgical masks, hand sanitizer and gloves provided by CBS when operating within the Mobile/Donor Centre
- Observe donors and alert donor centre staff of adverse reactions
- Provide donors with organizational updates and information on current CBS initiatives
- Regularly review written volunteer duties and centre specific procedures
- Adhere to policies, procedures and training requirements
- Respond to donor concerns and questions by directing donors to appropriate staff
Skills, Abilities, Traits
- Friendly, compassionate, outgoing and possess good communication skills
- Able to work independently as well as in a team environment
- Sensitive and respectful of the dignity of all people
- Able to relate to different personalities and age groups in a variety of situations
- Able to observe and react appropriately to adverse situations
- Adhere to CBS dress code (e.g. name tag, vest/ t-shirt and closed toes shoes)
- Reliable and punctual
- Provide good customer service to donors to ensure they feel both valued and appreciated for their donation
Welcomes donors to hospitality area of clinic
- offer refreshments
- give information and updates to donors
- answer questions, thank donors and give milestone donor recognition items
- observe donors and watch for adverse reactions
- keep hospitality area in good order