Description (Service) Supports people who are culturally deaf, oral deaf, deafened, and hard of hearing and encourages prevention of hearing loss in order to enhance their independence 
Ontario Interpreting Services (OIS) 
  • professional sign-language interpreters 
  • set fee - organizations and businesses are responsible for the cost of making their services accessible no matter who requests the interpretation service 
  • advance booking preferred 
  • for after hours emergency interpreter services for health and mental health emergencies, contact Ontario Interpreter Services, After Hours Emergency Interpreter Service at 1-866-256-5142 or TTY: 1-866-831-4657
Communication Devices Program 
  • carries a wide variety of devices to assist individuals who are deaf, deafened and hard of hearing including TTYs (text telephones), visual smoke detectors, baby monitors, signaling devices and alarm clocks 
  • registered ADP vendor for Teletypewriter for the Deaf
Hearing Care Counselling 
  • supportive counselling, special assistance, case management, and advocacy for people with hearing loss
Falls Prevention 
Dizziness and balance issues are often directly related to hearing health 
  • additionally, since people rely on sound for orientation in the environment, a person may not be as quickly aware of a potentially hazardous situation when hearing is decreased 
  • therefore, proper hearing health and hearing loss management are important components of falls prevention
Member of the Simcoe Muskoka Integrated Fall Strategy (SMIFS) * member of the North Simcoe Muskoka Community Support Services Coalition
Service Details
Hours Mon-Fri 9 am-5 pm
Areas Served Simcoe County
Eligibility Individuals who are Deaf, deafened or hard of hearing
Application Call or visit website
Languages English ; American Sign Language (ASL) - Interpretation
Fees None
Address and Location
Located In Community Simcoe County
Physical Access Not Applicable
Contact Information
Toll Free Phone 1-866-518-0000
TTY Phone Toll Free 1-877-215-9530, to reach any program or staff member, dial the number and use your keypad to select from the menu options
Crisis Phone Emergency Interpreting Services: 1-866-518-0000 | TTY: 1-877-215-9530 | | SMS/Text: 416-712-6637 (charges may apply)

Deaf-Blind Intervening Services: 1-866-518-0000 | TTY: 1-877-215-9530 | Allan Wareham,
Fax 1-866-781-8999
Social Media Facebook Facebook:
LinkedIn LinkedIn:
Twitter Twitter:
YouTube YouTube:
Primary Contact Jeremy Hill
Primary Executive Kim Nicholson, District Manager; Email:

Agency Overview

Services at this Location