Barrie. Municipal Office

Site: Barrie - 20 Royal Parkside Dr

Service: Water Operations Branch

Record #: BAR0962
Last Modified: 03 Nov 2022
Last Full Update: 29 Aug 2022


Description (Service) COVID-19 Update
Some City Services have been impacted by COVID-19, but essential services will be maintained, for up to date details visit COVID-19-Impacted-City-Services

Regular Service
Provides information about water services delivered to residences and businesses in the City of Barrie in accordance with Bylaw 99-290
  • inquiries are either answered directly or are forwarded to the appropriate city department
  • residents can call with questions about water chlorination, water hardness and regulations regarding drinking water testing and safety, swimming pool filling, water meters
  • inquiries about water conservation, non-potable water, environmental response to hazardous spills in water and sewage treatment will be forwarded to the appropriate department
  • visit the Source Water Protection page on the City's website for ways to ensure clean and safe drinking water from source to tap
Water Conservation Program
Promotes water conservation for its residents
  • a rebate of $50 is available for residents who purchase a low flow toilet (six litres or less/flush toilet)
  • City of Barrie will provide a maximum of one rebate per dwelling and new toilets must replace existing toilets that use more than six litres per flush
  • rebate program began Oct 17, 2005 and is available to residents of Barrie who reside in homes built before 1996
  • see Water Conservation for more information about how to save water and water use restrictions

Service Details

Public Comments

Water Billing is with Finance Department (see separate record)

Hours Regular Hours 
Office Mon-Fri 8:30 am-4:30 pm  
Mon-Sun 24 hours for emergencies
Areas Served Barrie
Eligibility City of Barrie residents and businesses
Application Call, email or see website for information
Languages English
Fees Service - Fee for water service

Address and Location

Located In Community Barrie
Address & Map
Surface Water Treatment Plant
20 Royal Parkside Dr
Barrie, ON L4M 0C4
View Google Map
Intersection Hurst Dr and Big Bay Point Rd
Physical Access Fully Accessible

Contact Information

Office Phone 705-792-7920; 705-739-4220 ext 4805
After Hours Phone 705-792-7920; 705-739-4220 ext 4805
Fax 705-792-7921
Social Media Facebook Facebook:
Twitter Twitter:
Primary Contact Diane Moreau, Manager of Water Operations; Email:
Alternate Contact Brenden Miller, Supervisor of Water Customer Services; Email:
Mailing Address c/o Water Operations Branch 
PO Box 400 
Barrie, ON L4M 4T5

Agency Overview