• inquiries are either answered directly or are forwarded to the appropriate city department
• residents can call with questions about water chlorination, water hardness and regulations regarding drinking water testing and safety, swimming pool filling, water meters
• inquiries about water conservation, non-potable water, environmental response to hazardous spills in water and sewage treatment will be forwarded to the appropriate department
• visit the Source Water Protection page on the City's website for ways to ensure clean and safe drinking water from source to tap

• a rebate of $50 is available for residents who purchase a low flow toilet (six litres or less/flush toilet)
• City of Barrie will provide a maximum of one rebate per dwelling and new toilets must replace existing toilets that use more than six litres per flush
• rebate program began Oct 17, 2005 and is available to residents of Barrie who reside in homes built before 1996
• see Water Conservation for more information about how to save water and water use restrictions

Water Billing is with Finance Department (see separate record)