Hydro One

Description (Service) Hydro One is an electric transmission and distribution utility company * they do not have any walk-in service available  
For detailed hydro outages map click here * can register for free Power Outage Alert Service by visiting MyAccount from website to receive texts and/or emails to obtain updates on restoration times during power outages
Service Details
Public Comments Hydro One will not be disconnecting service for bill payment arrears during the winter season (for Dec 2016 through Jun 1 2017). 
As part of their Flip the Switch program Hydro One is providing winter relief for customers who are without electrical service to arrange reconnection for the remainder of the winter * they will work with customers interested in the program to determine what payment arrangements they can afford, waive all reconnection fees and discuss the best plan and other available programs to help them get back on track * Hydro One encourages any customer experiencing difficulties paying their bill to contact the customer communications centre
Hours Admin: Mon-Fri 8:30 am-4 pm * Billing and Service: Mon-Fri 7:30 am-8 pm, Sat 9 am-3 pm * Power Outage/Emergency: Mon-Sun 24 hours
Areas Served Ontario
Eligibility No restrictions
Application Call for information
Languages English ; French
Fees Service
Address and Location
Located In Community Toronto Downtown
Address & Map
North Tower
483 Bay St, 15th Flr
Toronto, ON M5G 2P5
Physical Access Not Applicable
Contact Information
Office Phone Administration: 1-877-955-1155
Toll Free Phone Customer Communications Centre (Billing and service): 1-888-664-9376
Crisis Phone Emergency or to report outages or fallen tree hazard: 1-800-434-1235
Fax 905-944-3251
E-Mail customercommunications@HydroOne.com
Website www.hydroone.com
Mailing Address c/o Hydro One Networks Inc 
PO Box 5700 
Markham, ON L3R 1C8