United Way of Bruce Grey

Service: Utility Assistance Program, United Way of Bruce Grey

Record #: CWD6172
Last Modified: 27 Nov 2023
Last Full Update: 02 Mar 2023


Description (Service) COVID-19 Response
The United Way of Bruce Grey is now open to in-person meetings, but strongly urges people to reach out by email or phone with in-person service available by appointment. Mask wearing is mandatory for anyone not feeling well, regardless if it is COVID-19 or another illness.

Regular Service
Offers financial assistance for low-income families and individuals living below the poverty line to assist with utility payments.

A venture of the United Way of Bruce Grey and funded by community donations. The financial assistance offered by the program is coordinated with a network of community agencies working in partnership with Bruce County and Grey County Housing as well as other community partners.

For individuals with COVID-19 Pandemic related income loss, additional supports may be available. Applicants can apply through the standard channels and during the assessment, the appropriate level of support will be determined.

For furnace oil, propane, cord wood and wood pellets, the program pays up to $700 pending funding availability and meeting the program's criteria. If approved the program pays for current needs or the next delivery - it does not cover arrears. For all COD (cash on delivery), requires pre-approval prior to ordering of any product - oil, propane or wood products.
  • CAUTION: Applicants with unpaid debts have been denied delivery by the service providers. Proceed with application, but be aware there are significant challenges to obtaining furnace oil, propane, cord wood and wood pellets if there are arrears.
For electricity and natural gas: Customers of Wellington North Power (WNP) aka North Wellington Hydro are eligible for arrears assistance. For customers of Hydro One, Westario Power and Enbridge, if LEAP funds (natural gas and electricity) are exhausted, this fund MAY also support natural gas and electricity applications. Westario Power applicants should call Bruce County Housing at 1-800-265-3022. LEAP funds for 2023 have been depleted.

For sewer and water: Will provide only up to $500. May also be able to assist with municipal sewer and water bills for low-income individuals with at least two billing periods in arrears. Grant is credited directly towards the bill for the following municipalities:
Meaford: homeowners and renters
Owen Sound : renters only
Saugeen Shores: renters only

May provide up to $500 for furnace repairs. Repairs cannot be already done. May require a second opinion before repair work is started

Financial budgeting assistance is provided with this program.

Service Details

Hours Office: Mon-Thu 8:30 am-4:30 pm, Fri 8:30 am-3:30 pm
Dates: Can access program once per 12 months from Jul 1 to Jun 30 (unless funds are depleted)
Areas Served Bruce County ; Grey County
Eligibility Low-income households who are at risk of disconnection or need assistance for oil, propane, cord wood and pellets and have exhausted all other sources of financial support. If LEAP funds (natural gas and electricity) are exhausted this fund MAY also support natural gas and electricity applications.

Applicants need to meet income requirements. Bill must be in applicant's name. Approval of grant MUST be done prior to ordering of product.

United Way Bruce Grey will contact for assessment.

General Income guidelines:
  • Max income for 2 or fewer in the household: $28,000
  • Max income for 3 in the household: $39,000
  • Max income for 4 in the household: $43,000
  • Max income for 5 to 6 in the household: $54,000
18 year(s) and up
Application Grey and Bruce County residents call 2-1-1 to apply or to determine funding availability and eligibility.
Languages English
Fees None

Address and Location

Located In Community Owen Sound
Address & Map
380 9th St E
Owen Sound, ON
Canada N4K 1P1
View Google Map
Intersection 9th St E and 4th Ave E
Physical Access Not Accessible - No elevator. Ring bell at front door and staff will come downstairs

Contact Information

Office Phone 2-1-1, To apply dial ; 519-376-1560
Toll Free Phone 1-800-794-1728
Fax 519-376-5458, Office
E-Mail assist@unitedwaybg.com
Website https://unitedwayofbrucegrey.com/services-offered/utility-assistance-program
Social Media Facebook Facebook: https://www.facebook.com/Unitedwaybrucegrey
Twitter Twitter: https://twitter.com/werpossibility
Primary Contact Karen Baxter, Utility Assistance Co-ordinator; Phone: 519-376-1560; Email: assist@unitedwaybg.com
Mailing Address 380 9th St E 
Owen Sound, ON 
Canada N4K 1P1

Agency Overview

Locations for this Service