Record #: ONT00057 | Last Modified: 13 Apr 2022 | Last Full Update: 31 Jan 2022 |
Description | |
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Description (Service) | A toll-free government service concerning long-term care homes and Home and Community Care Support Services (HCCSS) in Ontario * handles concerns and registers complaints about long-term care homes and HCCSS * initial calls are answered by ACTION Line staff * callers can also have their complaints forwarded to an Independent Complaints Facilitators (ICF) |
Service Details | |
Hours | Mon-Sun 8:30am-7pm |
Areas Served | Ontario |
Boundaries | Ontario |
Eligibility | People with concerns or complaints about an Ontario long-term care home or about a LHIN |
Application | Call |
Languages | English ; French |
Fees | Free |
Address and Location | |
Located In Community | Toronto Downtown Central |
Physical Access | Not Applicable |
Contact Information | |
Office Phone | Outside Ontario: 416-326-6777 |
Toll Free Phone | 1-866-876-7658 |
TTY Phone | 1-800-387-5559 Outside Ontario: 416-327-4282 |
Website | www.health.gov.on.ca/en/common/system/services/lhin/ltc_actionline.aspx |