The Help Centre

Service: Income Assistance, The Help Centre

Record #: SHA1600
Last Modified: 14 Jul 2022
Last Full Update: 08 Mar 2022


Description (Service) COVID19
  • Money management services available by phone  
  • Income Tax Program - Virtual Clinic. Income tax returns will be prepared via modified drop-off and telephone.  
  • Low Energy Assistant Program applications and Ontario Electricity Support Program applications are received and processed either remotely or by appointment.  
  • Outreach services by appointment only

Regular Service
The Income Security Program is comprised of:

Money Management: One on one confidential review of income and expenses and the management of them. They work with the individual to help create a workable budget and supply tips on how to better manage finances. Referral to Credit Counselling if appropriate. Group workshops on Money Management are also available. 
Community Volunteer Income Tax Program: Trained volunteers complete basic returns for low income individuals and families who cannot complete taxes on their own and can't afford to pay for the service. Individuals and families get their refund, GST/HST credits, Child Tax Benefits and even get on the Voters list. Most returns are e-filed. 
Forms Completion: Help to ensure that individuals and families receive all benefits they may be eligible for including Disability Forms (Ontario Disability Support Program-ODSP); CPP-Disability; Assistance for Children with Severe Disabilities (ACSD), and many other government forms.

Advocacy: Third party intervention to help solve programs that individuals are unable to solve on their own.

Referrals: Connecting people to other services where appropriate-especially for self advocacy.

Low-Income Energy Assistance Program: This program ensures the residents have opportunities to successfully sustain their housing and to maintain their utilities in periods of energy crisis through education and advocacy, facilitating applications to provincial and municipal emergency funds and by supplying residents with current energy conservation information.

Ontario Electricity Support Program: this program provides support to clients to access a credit on their utility bill.

Service Details

Hours Mon, Tue, Wed, Fri 9 am-5 pm * Thu 9 am-2 pmDates: All Year
Areas Served Northumberland County
Eligibility LEAP (Low Income Energy Assistance Program): Those under threat of utility disconnection (electricity, gas)
Application Call for information or appointment
Languages English; Spanish - Interpretation, Programs
Fees None

Address and Location

Site Location The Fleming Building
Located In Community Cobourg
Address & Map
1005 Elgin St W
Suite 301
Cobourg, ON
Canada K9A 5J4
View Google Map
Physical Access Fully Accessible

Contact Information

Office Phone 905-372-2646
Toll Free Phone 1-888-698-3382
Fax 905-372-2205
Social Media Facebook Facebook:
Primary Contact Patricia Orantes, Executive Director; Email:

Agency Overview