Barrie. Municipal Office

Site: Barrie - 20 Royal Parkside Dr

Service: Water Operations Branch

Description (Service) COVID-19 Update Many city services have been impacted by COVID-19 * the City will continue to maintain all essential services citizens rely on every day * for up to date details visit: 
Regular Service 
Provides information about water services delivered to residences and businesses in the City of Barrie in accordance with Bylaw 99-290 * inquiries are either answered directly or are forwarded to the appropriate city department * residents can call with questions about water chlorination, water hardness and regulations regarding drinking water testing and safety, swimming pool filling, water meters * inquiries about water conservation, non-potable water, environmental response to hazardous spills in water and sewage treatment will be forwarded to the appropriate department 
Visit the Source Water Protection page on the City's website for ways to ensure clean and safe drinking water from source to tap 
Water Conservation Program 
Promotes water conservation for its residents * a rebate of $50 is available for residents who purchase a low flow toilet (six litres or less/flush toilet) * City of Barrie will provide a maximum of one rebate per dwelling and new toilets must replace existing toilets that use more than six litres per flush * rebate program began Oct 17, 2005 and is available to residents of Barrie who reside in homes built before 1996  
See for information on water use restrictions in accordance with By-law 2010-036
Service Details
Public Comments Water Billing is with Finance Department (see separate record)
Hours Regular Hours 
Office Mon-Fri 8:30 am-4:30 pm * Mon-Sun 24 hours for emergencies
Areas Served Barrie
Eligibility City of Barrie residents and businesses
Application Call, email or see website for information
Languages English
Fees Service - Fee for water service
Address and Location
Located In Community Barrie
Address & Map
Surface Water Treatment Plant
20 Royal Parkside Dr
Barrie, ON L4M 0C4
View Google Map
Intersection Hurst Dr and Big Bay Point Rd
Physical Access Fully Accessible
Contact Information
Office Phone 705-792-7920 
705-739-4220 ext 4805
After Hours Phone 705-792-7920 
705-739-4220 ext 4805
Fax 705-792-7921
Social Media Facebook Facebook:
Twitter Twitter:
Primary Contact Diane Moreau, Manager of Water Operations; Email:
Alternate Contact Brenden Miller, Supervisor of Water Customer Services; Email:
Primary Executive Chris Marchant, Manager of Water Operations
Mailing Address c/o Water Operations Branch 
PO Box 400 
Barrie, ON L4M 4T5

Agency Overview