Westario Power customers can get up to $500 in emergency assistance for their electricity bills ($600 if home is heated electrically). Assistance is only available if behind on bill, or in arrears and may be at risk of having service shut off (disconnected). Assistance is for emergency situations only and is not meant to provide ongoing help to pay bills. Cannot receive more money than you owe on your bill.

Satellite Human Services offices are also located at:  

• 529 Gary Street, Kincardine - 519-396-2116  
• 1243 MacKenzie Road, Port Elgin- 519-389-5580  
• 268 Berford Street, Wiarton- 519-534-1286

• be an existing customer of Westario or an existing customer of a unit sub-meter provider operating within the service area of the distributor;
• reside at the address for which there are arrears; and
• have an after-tax household income at or below the thresholds:
  • 1 - 2 person(s): less than $28,000
  • 3 - 4 persons: $28,001 - $39,000
  • 5 - 6 persons: $39,001 - $48,000
  • 7 or more persons: $48,001 - $52,000

Fax to office or mail or drop off your application to:  
Bruce County Human Services 
P.O. Box 399, 30 Park St. Walkerton ON N0G 2V0 
Fax: 519-881-4324 
 
Or drop off your application to local Human Services office: 
Kincardine - 529 Gary St 
Port Elgin - 1243 MacKenzie Rd 
Wiarton - 268 Berford St 
 
If you have any questions or need to make other arrangements to pick up or send in an application please contact Bruce County Human Services at 1-800-265-3005.