County of Bruce.

Site: Walkerton - Human Services

Service: Human Services - Westario Power Low-Income Energy Assistance Program

Description (Service) COVID-19 Response 
The eligibility criteria for LEAP has been temporarily changed for 2021. The following are guidelines that agencies should consider in screening applications: 
  • To be eligible for LEAP EFA, the applicant still needs to be in arrears but does not need to be in threat of disconnection or have been disconnected; and 
  • The limitation on receiving LEAP EFA only once per year is waived; however, the total amount received by a household may not exceed the maximum grant amount of $500 (or $600 for electrically heated) for the year.
Other assistance: 
COVID-19 Energy Assistance Program (CEAP): for eligible residential electricity, natural gas and unit sub-meter provider (USMPs) customers who are having difficulty paying their utility bills due to the COVID-19 Pandemic. 

Residential customers may be eligible for up to $750 in support towards their electricity and natural gas bills, and can apply for on-bill credits for both electricity and natural gas separately.
Customers who applied and received CEAP support prior to January 14, 2021 may apply again to be considered for the increased funding amount. 

You must apply for CEAP through your utility or USMP. Contact your utility or USMP directly as each may have a unique approach for application in-take.
Customers will be credited on their utility account. 

More information and application forms can be found at
For complete details and eligibility, contact your utility provider. 

Regular Service
Note: As a disconnection ban is in place, the Westario Power Low-Income Energy Assistance Program is not taking applications for LEAP funds until May 2021 when disconnection notices will be sent out.

Westario Power customers can get up to $500 in emergency assistance for their electricity bills ($600 if home is heated electrically). Assistance is only available if behind on bill, or in arrears and may be at risk of having service shut off (disconnected). Assistance is for emergency situations only and is not meant to provide ongoing help to pay bills. Cannot receive more money than you owe on your bill.

Satellite Human Services offices are also located at:  
  • 529 Gary Street, Kincardine - 519-396-2116  
  • 1243 MacKenzie Road, Port Elgin- 519-389-5580  
  • 268 Berford Street, Wiarton- 519-534-1286
Service Details
Hours Mon-Fri 8:30 am-4:30 pm
Areas Served Bruce County ; Grey County ; Huron County ; Wellington County
Eligibility In order to be eligible for a LEAP EFA grant, applicants must: 
  • be an existing customer of Westario or an existing customer of a unit sub-meter provider operating within the service area of the distributor; 
  • reside at the address for which there are arrears; and  
  • have an after-tax household income at or below the thresholds:  
    • 1 - 2 person(s): less than $28,000 
    • 3 - 4 persons: $28,001 - $39,000 
    • 5 - 6 persons: $39,001 - $48,000 
    • 7 or more persons: $48,001 - $52,000
Application Fax to office or mail or drop off your application to:  
Bruce County Human Services 
P.O. Box 399, 30 Park St. Walkerton ON N0G 2V0 
Fax: 519-881-4324 
Or drop off your application to local Human Services office: 
Kincardine - 529 Gary St 
Port Elgin - 1243 MacKenzie Rd 
Wiarton - 268 Berford St 
If you have any questions or need to make other arrangements to pick up or send in an application please contact Bruce County Human Services at 1-800-265-3005.
Languages English
Fees None
Address and Location
Located In Community Walkerton
Address & Map
30 Park St
Walkerton, ON N0G 2V0
View Google Map
Physical Access Fully Accessible
Contact Information
Toll Free Phone 1-800-265-3005
Fax 519-881-4324
Primary Contact Integrated Services Assistants
Alternate Contact Cheri Herman, Human Services Integration Supervisor; Email:
Mailing Address Box 399 
Walkerton, ON N0G 2V0

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